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box pops up saying community bar has been successfully installed and that is the only thing i can click

  • 2 replies
  • 1 has this problem
  • 11 views
  • Last reply by FredMcD

laurag1326
laurag1326
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firefox is installed, but once i open it there is a box that pops up and says community bar has been successfully installed and i can only click in there not anywhere else in firefox, i can see everything but my arrow cannot click on anything except inside that box and nothing happens when i click the word finish inside the little box

firefox is installed, but once i open it there is a box that pops up and says community bar has been successfully installed and i can only click in there not anywhere else in firefox, i can see everything but my arrow cannot click on anything except inside that box and nothing happens when i click the word finish inside the little box

All Replies (2)

user449610
user449610
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Please send screenshots to me here

may be due to add-on/plugin

Modified by Andrew

FredMcD
FredMcD
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Post those snapshots in this forum by using the Browse button under the reply box.

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox. Is the problem still there?

Type about:addons<Enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac:<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable that add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.