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Windows 8.1 ..Firefox download setup file locks up on "Installing" window

  • 4 replies
  • 7 have this problem
  • 1 view
  • Last reply by JGPIP

JGPIP
JGPIP
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When the Firefox downloaded setup file is run (Firefox Setup Stub 31.0.exe) , 1st thing appearing is a window saying "Firefox Setup...Your about to enjoy..." It has a green moving downloading bar that continues to run forever without any result. I let it run for an hour without any change to the window. On the bottom of the window it says "One moment, Firefox will launch as soon as the install is complete" To the right of that, it has a CANCEL button. WHAT IS WRONG...HOW CAN I GET THIS TO INSTALL?

When the Firefox downloaded setup file is run (Firefox Setup Stub 31.0.exe) , 1st thing appearing is a window saying "Firefox Setup...Your about to enjoy..." It has a green moving downloading bar that continues to run forever without any result. I let it run for an hour without any change to the window. On the bottom of the window it says "One moment, Firefox will launch as soon as the install is complete" To the right of that, it has a CANCEL button. WHAT IS WRONG...HOW CAN I GET THIS TO INSTALL?

Chosen solution

https://download.mozilla.org/?product=firefox-31.0-SSL&os=win&lang=en-US There is the direct link, does that work for you? Also make sure you check the date and time on your computer.

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All Replies (4)

philipp
philipp
  • Moderator
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hello, please see if it is working correctly with the full installer instead that can be obtained from https://www.mozilla.org/firefox/all/

JGPIP
JGPIP Question owner
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Thanks for the suggestion, however when I click on the one for "U.S.=English" the new window after a few seconds says "This page can't be displayed". Tried it several times, made sure the Advanced Security settings ok, still no change

user633449
user633449
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Chosen Solution

https://download.mozilla.org/?product=firefox-31.0-SSL&os=win&lang=en-US There is the direct link, does that work for you? Also make sure you check the date and time on your computer.

JGPIP
JGPIP Question owner
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Thank you very much, Tyler...IT WORKED!!!!! I now have Firefox again. I have to say though, right before I tried your suggestion, I did an UPDATE/RESTART. It took a long time for it to complete, so it must have loaded more Windows updates and maybe that was the problem.. but maybe not, too. Anyway....THANK YOU!!!!!