We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά κατάχρησης».

Μάθετε περισσότερα

firefox suddendly closed and when I opened it my tabs were gone

  • 4 απαντήσεις
  • 2 έχουν αυτό το πρόβλημα
  • 8 προβολές
  • Τελευταία απάντηση από FredMcD

more options

All of the sudden, Firefox shut down. It has happened before a couple of time, but when I opened it again, my previous session was restored. Not this time. All my tabs are gone, and "history" just shows the pages I recently opened, not the tabs that were abruptly closed. I would really appreciate any help you can provide.

All of the sudden, Firefox shut down. It has happened before a couple of time, but when I opened it again, my previous session was restored. Not this time. All my tabs are gone, and "history" just shows the pages I recently opened, not the tabs that were abruptly closed. I would really appreciate any help you can provide.

Επιλεγμένη λύση

You may have corrupt sessionstore [v56] sessionstore.jsonlz4 file(s). Delete all sessionstore* files and the sessionstore-backups folder.

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Locate the above file. Then rename or delete it. Restart Firefox.


Don't delete the files if you need to rescue any data from them, just move them out of the profile folder to some location where Firefox doesn't look for them. You can try to read out their contents using this tool: https://www.jeffersonscher.com/res/scrounger.html

Ανάγνωση απάντησης σε πλαίσιο 👍 1

Όλες οι απαντήσεις (4)

more options

Επιλεγμένη λύση

You may have corrupt sessionstore [v56] sessionstore.jsonlz4 file(s). Delete all sessionstore* files and the sessionstore-backups folder.

Type about:support<enter> in the address bar.

Under the page logo on the left side, you will see Application Basics. Under this find Profile Folder. To its right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder

Linux: Under the page logo on the left side, you will see Application Basics. Under this find Profile Directory. To its right press the button Open Directory.

Locate the above file. Then rename or delete it. Restart Firefox.


Don't delete the files if you need to rescue any data from them, just move them out of the profile folder to some location where Firefox doesn't look for them. You can try to read out their contents using this tool: https://www.jeffersonscher.com/res/scrounger.html

more options

illcastellano said

All of the sudden, Firefox shut down

Please explain the problem in detail. What happens? What are the exact error message(s) ? Have you checked for crash reports?

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

thank you. I restarted my computer and followed your directions, and everything went back in order. Thank you so much!

btw, I didn't receive any error message. I was using excel, and firefox shut down. when I opened it again, I just had the regular home page.

more options

Keep an eye out for trouble and let us know.