Thunderbird Community Forum

Having TB 128.5.2esr (64-bit) suddenly start to occasionally complain about timing out when connecting to an outlook.office365.com account that usually works OK I had a look at the saved passwords to see if it was using the wrong one (thinking there could be problems with all the places my PC seems to save passwords - Google, Bitwarden, TB etc).

I found the same account not only had two identical entries with passwords that were last changed over a year ago but a third password that said it was changed on 29th Dec 24 which consisted of a long random string of character instead of the proper password that I set for that account. I haven't manually changed the password for a while now, nor have I been challenged to enter a password when getting messages (before or after 29th)

All my other accounts show the proper password in plain text, it also showed the password for this account that was changed a year ago in plain text - twice.

Question 1 Why does it show the password as being changed on 29th Dec when I haven't changed it, nor entered one on demand?

Question 2 Why has the password been set to what seems to be a 444 character Outlook cookie instead of the real password?

Additional info Going back to the password setting page of TB while I'm writing this post yet another password for this account has appeared. That also is set to what appears to be another Outlook cookie (different from the first one), with a date changed date of today!

I edited the password to the proper one in TB , shut TB down, reopened it and got my new messages (without a timeout this time) but my saved password is once again set to an Outlook cookie.

TB settings are Server Type: IMAP Mail Server Server Name: outlook.office365.com Port: 993 Security: SSL/TLS Authentication: OAuth2

Hi!

I recently imported an MBOX file into Thunderbird's Local Folder, but the thing is that there are no folders or labels, all emails are under a single folder and I can't see typical Gmail folders like All, Spam, Sent, etc... there are also no labels or tags.

I know for a fact that the labels and tags are in the file, since using the MBOX Viewer app shows them.

What can I do?

I use Thunderbird on a Mac. A couple weeks ago, it stopped working properly. It will download and display messages, but I can't forward, reply or send a new message. I thought I would uninstall and reinstall, but first want to export the address book. I can't do that either. Any suggestions on what happened and how to fix it?

Good morning, I had asked a question early on Saturday, but was unavailable the rest of the weekend so just now responding to associate Corey Bryan's answer. I had gotten a message that I am using an unsupported version and they recommend downloading the latest stable version.

He said it appears that I'm on the "Release" channel and most likely want to be on the ESR channel. I also mentioned that I am a cave-man when it comes to anything computer and am very skittish about making any changes as I don't how to straighten out any errors that might occur.

He asked me where I installed Thunderbird from and the answer is that I don't know. It was an IT guy that did it many years ago.

So I guess my questions are, if I've been using this version for years, do I need to or should I update it? If so, if I click on the latest stable version of Thunderbird, will that change anything on my computer, aside from getting the newer version of T-Bird? And will my e-mails in Thunderbird look any different?

Thanks very much for the help. Tony

please help me delete one account in thunderbird. I have the current version of the program. in the configuration options there is no option "delete". please help. I searched for the answer but the suggestions referred to older versions of the program.

I am on verison 128.5.2esr (32-bit). I am experiencing an issue with the email composition page. Specifically, the "Send" and "Attach" buttons have disappeared, making it impossible for me to send or attach files to my emails. I have tried refreshing the page and restarting my browser, but the issue persists.

I have already tried tools and toolbar/layout settings and it does not work. Additionally, the composition page is missing elements like extensions and layout settings.

Please assist me in resolving this matter as soon as possible?

Hi I've uploaded a screenshot of the messages in one of my folders on Thunderbird. All the columns in my folders are like the Date column shown here: i.e., there is no space between the limits of the column and the information, except in the Subject column, where there's a margin of about one centimeter. It makes no difference whether the Subject is the first column or preceded by another column (such as From). How can I get rid of that space/margin? Any help much appreciated Michael

A friend recommended Thunderbird to me, I'm an Ubuntu user with Thunderbird version 128.6.0esr I'm trying to connect to my Gmail account and I'm having a tough time IMAP is enabled despite what Google says, IMAP wasn't on by default so I turned it on. There's no "Sign in with Google" in Thunderbird so I just enter the account email and password manually, the good news is Mozilla already configured OAuth2, the bad news is that the window pops up, I log in to Google, hit allow but I get "Unable to log in at server Probably wrong configuration, username or password. " So I cleared the cookies and allowed all third-party cookies(added it in exceptions with allow, just to be sure), cleared passwords too, and enabled javascript as told by Mozilla, but I still get the same window(this time just the access request came up without requiring username and password) and the same error, I even got an App Password because I do have 2-Step Verification enabled and tried that just to be sure but still the same thing The funny thing is that I tried Thunderbird on Android and it connected just fine without any additional step

at this point, I'm out of any new ideas and I ask for your help

I once bought an item from a company by the name of Autumnook Since then everyday I get an email for some bunch of products they want to sell, of no interest to me. There is an Unsubscribe on the bottom of each mail, but it has no effect.

The only email is the 'reply' address [email protected] I have emailed many times - you get an automated 'we will respond within 2 working days' .. and nothing else. On their website the only contact listed is the same [email protected]

Any suggestions how I can get these mails stopped  ?

Default profile lost / hidden.

For the last few days, I have been getting certificate errors. I decided to move from Pop to Imap which fixed the problem. Somewhere in creating the new IMAP account, it asked me if I want to have messages moved to another account, to which I said yes, which would keep me from having to move all of those folders and re-create the inbox structure. Well, that somehow removed that default profile. I backup regularly, but just found out that the appdata branch is a hidden folder and did not get picked up. Okay, fine. However, my email folders are on a data drive and are fully backed up. I have all of the data, i just need to re-establish the profile. If I go to appdata .... profiles ... , that account is in there. I can't import it. I can't even import the messages. Can you guide me to getting my default account visible again. I'm sure there are already articles and answers, and I browsed but could not find the right one in the many, many answers provided. I'm very tech savvy, so I'm sure I can follow the guidance given.

Hi, When I put a copy of URL into a mail it is accompanied with paragraph and image. How can I control this? As image https://support.mozilla.org/en-US/questions/new/thunderbird/form

I have a large amount of email stored on an IMAP server. Would like to reduce that by moving most or all of it to a local disk drive. Am looking for a (hopefully simple) guide to doing the transfer. I don't see a Local Folders entry in the left-hand pane; not sure if that matters. (Presently running TB 115.10.1 64-bit on Windows 10 and 11.)

I saw people posting for over a year about the "Geeksquad" FAKE emails. This still hasn't been corrected, and I am getting them also from the criminal enterprise. They all pretend to be from Best Buy/Geeksquad. They all have Click buttons with the SCAMMER website rxvtom<>.com within the email. Block this Junk, please, before any more people get hurt

I will provide FULL HEADERS Directly to Support Staff. I don't want to Post them here since someone might inadvertently Click on them and get Malware from rxvtom<.>com Malware site.

Protect your Users. Links disabled per request of thread owner

I was using Thunderbird for Windows 10 normally for many months. Recently, whenever I launch the app it immediately freezes, and I have to force quit the application. Reinstalling the app does not fix the issue. I haven't tried deleting my profiles yet, but I would like to avoid that if possible.

Under Local Folders I have created four subfolders. Each subfolder is a category. As an example I have a Software subfolder (Local Folders / Software). Under the Software subfolder I have additional subfolders (Local Folders / Software / Microsoft - as an example). I can add the Software folder as a Favorite folder. The problem is that if I select the Favorite Folder Software it is empty. I was hoping that it would show me all of the Local Folders / Software subfolders. Is there anyway to accomplish this? I have found that if I collapse the subfolders under Local Folders it is easier to navigate, but I was hoping to be able to see the Local Folders categories and when I click on one of them it would show me all of the folders under that category folder.

Any suggestions?

problem. i do volunteer work. i send bulk email, with about 40 recipients, using Blind Copy for security.

COMCAST.NET is blocking my emails if i send a group email, so the comcast.net recipients don't receive it. I've been told to send to smaller number of recipients, but it is just not practical for what i do. this is not a paid job or a spam job. i do maintenance work in my homeowner association and send out maintenace emails.

IS there any way to generate an email for multiple recipients, an have it SEND to the individual recipients separately (automatically)?

or some way to have it automatically send to the group, but break it into groups of 10 recipients, or something like that?

any way to get my email through, legitimately, without having to create multiple groups, is appreciated.

Ive read comcast info, they say that they block stuff if it has over 100 recipients, but i have 40 or less in my group email, and they're not even all to comcast.net recipients.

thanks

On 9/10/24, I tried to download my email and got the message: "Unable to write the email to the mailbox. Make sure the file system allows you write privileges, and you have enough disk space to copy the mailbox." To my knowledge, nothing had changed on my Win 10 computer, so why this is suddenly showing up is unclear. I have 555 GB of free space on my C: drive, so space isn't an issue. I don't know why the permissions would have changed.

I checked the TB help and found that there was an update, so I installed that. I checked for updates a second time and found another one which I applied too. TB is now at "128.2.0esr (32-bit)" according to Help > About.

I tried restarting TB in troubleshooting mode, but that didn't help. Can someone suggest a way out of this?

Thanks in advance.

I have successfully imported two gmail accounts and one plus.net account into Thunderbird but have been unable to get my outlook.com account to work. I keep getting "We can’t sign you in - your Browser is currently set to block cookies……" (https://login.live.com/cookiesDisabled.srf?uaid=d8765d38fd5349ada4d4d431073a1f36&mkt=EN-GB&lc=2057)

I use DuckDuckGo as my default browser but have also tried with Brave and Edge, turning off any available cookie blockers. I have set Edge to allow cookies but still no success. Can you advise please?

I have previously used Thunderbird for many years and intended to move back now that an Android app is to be launched, so this is disappointing.

Dennis

Hi, I'm having issues moving a 10 year old Thunderbird installation on a Windows 10 Pro computer to a new Windows 11 Pro PC.

I looked at all the guides & prior support messages and followed the instructions carefully. My old Windows 10 installation was in a custom directory (G:/Program Data/Thunderbird). I ensured it was updated to the most current version and closed it before moving files. I installed Thunderbird on the Windows 11 machine, went to Troubleshooting Info and found the folder that it used for the profile (when I go to profile editor, there are 2 profiles listed in the new build - I verified that I was in the directory for the default profile). I then closed Thunderbird on the new PC.

The two computers are on the same network so I moved all the files from the old location to the new location via just drag and drop. Of note, I couldn't "go up 3 levels" on the original machine's directory as per the instructions because, well, there weren't 3 higher levels of directories - I just moved the Thunderbird to Thunderbird on the new PC.

When I open Thunderbird on the new PC, it still acts like it's a new installation, except I do have my Address book. I tried deleting the second profile it had created; no different. I tried creating a new profile and specifying a directory somewhere else (eg. C:\Program Data\Thunderbird) and moving the files there - no different. I tried copying (presumably inactive) Thunderbird folders from the old computer C:\Users\~\Roaming and \Local over to a similar location on the new PC - nothing changed.

Anybody have any other ideas of what I'm doing wrong? Thank you!