Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Webm doesn't play, breaks entire computer's sound output

  • 1 ŋuɖoɖo
  • 6 masɔmasɔ sia le wosi
  • 1 view
  • Nuɖoɖo mlɔetɔ Moses

Turbosepp
Turbosepp
more options

I have a rather strange problem: I play a few .webm files, and everything works perfectly - until something happens (mostly after opening a new .webm video, doesn't have to do with the content itself, it just randomly happens whenever I open a new .webm) and the sound output on my entire system doesn't work anymore.

I then have to go to Control Panel -> Sound and have to manually de- and reactivate the sound output (speakers) to get it working again. I have no idea in what way Firefox, or .webm in particular, messes directly with the sound output.

System: Windows 7 64-bit FF version: 29.0

I have a rather strange problem: I play a few .webm files, and everything works perfectly - until something happens (mostly after opening a new .webm video, doesn't have to do with the content itself, it just randomly happens whenever I open a new .webm) and the sound output on my entire system doesn't work anymore. I then have to go to Control Panel -> Sound and have to manually de- and reactivate the sound output (speakers) to get it working again. I have no idea in what way Firefox, or .webm in particular, messes directly with the sound output. System: Windows 7 64-bit FF version: 29.0

All Replies (1)

Moses
Moses
  • Moderator
more options

Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.