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Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

TB incoming message going immediately to Junk before I can read it. I've got it whitelisted on my server

  • 4 ŋuɖoɖowo
  • 0 masɔmasɔ sia le wosi
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  • Nuɖoɖo mlɔetɔ linda130

linda130
linda130
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There is one correspondent whose emails come in, flash on the screen for a second and then disappear. I find it in Junk. I've got the email addres whitelisted on my provider's filters. How can I intercept this process. It's only the one address. So far. Can I whitelist address on TB? I've got it set to not intercept anyone in my address book and this address is definitely inmy address book.

There is one correspondent whose emails come in, flash on the screen for a second and then disappear. I find it in Junk. I've got the email addres whitelisted on my provider's filters. How can I intercept this process. It's only the one address. So far. Can I whitelist address on TB? I've got it set to not intercept anyone in my address book and this address is definitely inmy address book.

linda130 trɔe

Ŋuɖoɖo si wotia

Thanks! I did find I had the address on filter but I had "Manual filter" checked and didn't know about the "set Junk to be 'not Junk" And now I know how to do all this.... She's also on a Whitelist but that comes after all the other stuff. 

Hopefully this will solve the problem.
Xle ŋuɖoɖo sia le goya me 👍 1

All Replies (4)

david
david
  • Top 10 Contributor
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A quick fix would be to create a filter to mark this not junk.

linda130
linda130 Biabia la
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I'd love to...but I don't see how to do that. Would you mind telling me? Thanks

david
david
  • Top 10 Contributor
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Ok, it's easier than it sounds, because the filter panes explain as you go. - click tools>message filters - at top, select the account and click the NEW button - at top, enter a name for it, whatever will remind you of its role - untick 'manually run' - click to run AFTER junk classification - set 'match any of the following' - set FROM and 'contains' and then enter enough of email address to be unique. doesn't have to be all - for actions, 1) set 'move to' and select your account's inbox and 2) set Junk to be 'not junk ' - click OK. you're done.

linda130
linda130 Biabia la
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Ɖɔɖɔɖo si wotia

Thanks! I did find I had the address on filter but I had "Manual filter" checked and didn't know about the "set Junk to be 'not Junk" And now I know how to do all this.... She's also on a Whitelist but that comes after all the other stuff. 

Hopefully this will solve the problem.