Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird no longer supports my email account

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 6 views
  • Nuɖoɖo mlɔetɔ sfhowes

more options

I upgraded to Thunderbird Version 68.12.1 in March and had to reinstall my email accounts. My Yahoo account installed fine, but my legacy pacbell.net (now through att.com) account keeps getting a configuration, username/password error. I input the username and password that works for all my other devices. Thunderbird was working before the upgrade, I have installed both Version 78.9.1 and Version 78.11.0 hoping that the problem would be fixed, but I still can't install the account.

I upgraded to Thunderbird Version 68.12.1 in March and had to reinstall my email accounts. My Yahoo account installed fine, but my legacy pacbell.net (now through att.com) account keeps getting a configuration, username/password error. I input the username and password that works for all my other devices. Thunderbird was working before the upgrade, I have installed both Version 78.9.1 and Version 78.11.0 hoping that the problem would be fixed, but I still can't install the account.

All Replies (1)

more options

AT&T accounts require secure mail keys in TB:

https://support.mozilla.org/en-US/questions/1316946#answer-1373790