Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox and Thunderbird both won't start anymore

  • 1 ŋuɖoɖo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ FredMcD

more options

First Firefox gave "already active, shut down old process to open new window" error, nothing helped, tried deleting and installing new version, but then it cannot find profile. Tried Profile manager but error message when trying to save a new profile. Appdata/roaming/ has no Mozilla Folder. Now Thunderbird gives the same "already active" error message. HELP!

First Firefox gave "already active, shut down old process to open new window" error, nothing helped, tried deleting and installing new version, but then it cannot find profile. Tried Profile manager but error message when trying to save a new profile. Appdata/roaming/ has no Mozilla Folder. Now Thunderbird gives the same "already active" error message. HELP!

All Replies (1)

more options