Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wo archive tread sia. Meɖekuku bia biabia yeye ne ehia kpeɖeŋu.

Why won't google play work on firefox on my laptop when it works with internet explorer?

  • 2 ŋuɖoɖowo
  • 1 masɔmasɔ sia le esi
  • 1 view
  • Nuɖoɖo mlɔetɔ KerryRiley

KerryRiley
KerryRiley
more options

Google play will not play a movie on firefox -- whereas it works just fine if I open in Internet Explorer. What to do? I prefer to use Firefox.

Google play will not play a movie on firefox -- whereas it works just fine if I open in Internet Explorer. What to do? I prefer to use Firefox.

All Replies (2)

kushagra
kushagra
more options

Hello,

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

KerryRiley
KerryRiley Biabia la
more options

When I click through to the Adobe help page, it freezes my computer when I am in Firefox. In Internet Explorer, on the Adobe Flash Player Help Page, only 4 icons appear -- the screen with the eye is the last icon on the left, not the one indicated in your illustration.