Related problem. (https://support.mozilla.org/en-US/questions/1045456)

Thanks for your reply. I am not sure how I should respond to it except for clicking on the "I have this problem too" button, which I have done. And I am not sure how your reply helps, but if you are working on the problem in some way, thank you.

tommytiko said

Thanks for your reply. I am not sure how I should respond to it except for clicking on the "I have this problem too" button, which I have done. And I am not sure how your reply helps, but if you are working on the problem in some way, thank you.

Yeah i am really confused about why @forgottengods posted that in both of our threads, as it does not seem to be the list bit related to me - at the least the symptoms that are presenting appear to be different.

The system details you included did not include Plugins details any idea why not ? _{I do know Sumo have changed the interface and features on question submission recently. Posting questions is not something I tend to do. Compare both linked questions, they each detail plugins}

I don't want you to post the path details, and do not need mime types details, but it may help to have a full list of the plugins installed. A screenshot of the plugins tab of your add-ons manager is the easiest method of providing that.

1. Typing in to the location bar about:addons will open the add-ons manager. Click the tab on the left for plugins.
2. See How do I create a screenshot of my problem?
   • It will need to be a compressed file. For example .jpeg or .png Windows snipping tool creates suitable files

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

This is not a cure but will make it easier if Firefox locks up in Windows. https://support.mozilla.org/questions/997866 {web link}

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Thanks for the reply @john99. Honestly, not sure why it didn't include the information. I got it by going to about:support and clicking "Copy text to clipboard".

I am attaching screenshots of the plugins. Please let me know what else I can do to help w/this.

@FredMcD Here is the contents you asked for which should be the same as what I originally posted. I will try out your suggestion and post my findings.

Application Basics

Name: Firefox Version: 35.0.1 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0 Multiprocess Windows: 0/1

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: Adobe Acrobat - Create PDF Version: 1.2 Enabled: false ID: [email protected]

Name: Adobe Contribute Toolbar Version: 6.1 Enabled: false ID: {01A8CA0A-4C96-465b-A49B-65C46FAD54F9}

Graphics

Adapter Description: RDPDD Chained DD Adapter Description (GPU #2): ATI Radeon HD 5450 Adapter Drivers: RDPDD Adapter Drivers (GPU #2): aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Adapter RAM: Unknown Adapter RAM (GPU #2): 512 Device ID: 0x0000 Device ID (GPU #2): 0x68f9 Direct2D Enabled: Blocked for your graphics card because of unresolved driver issues. DirectWrite Enabled: false (6.2.9200.16492) Driver Date (GPU #2): 7-7-2011 Driver Version (GPU #2): 8.872.0.0 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics card because of unresolved driver issues. Subsys ID: 00000000 Subsys ID (GPU #2): 0000000c Vendor ID: 0x0000 Vendor ID (GPU #2): 0x1002 WebGL Renderer: Blocked for your graphics card because of unresolved driver issues. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 4 browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150122214805 browser.startup.homepage_override.buildID: 20150122214805 browser.startup.homepage_override.mstone: 35.0.1 dom.mozApps.used: true extensions.lastAppVersion: 35.0.1 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-gmpopenh264.lastUpdate: 1423235946 media.gmp-gmpopenh264.version: 1.3 media.gmp-manager.lastCheck: 1423235946 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1423322334 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1423243717

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.7 Version in use: 4.10.7

NSS Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSMIME Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSSSL Expected minimum version: 3.17.2 Basic ECC Version in use: 3.17.2 Basic ECC

NSSUTIL Expected minimum version: 3.17.2 Version in use: 3.17.2

Experimental Features

@FredMcD - Hardware acceleration is already turned on in that menu

Annnnnnnnddd it is gone after a reboot. I was having issues w/windows not being able to connect to the system notification service which had been causing problems w/the aero stuff...maybe the two were related. This time when I rebooted, I did not get a message about the system notifications service and the FF process goes away as expected. Blah.

Chalking this up as a Windows problem. I'll try a couple more reboots over the coming week and see if I can get it to happen again. Should I keep this open in the meantime?

The clips of your plugins shows you have multiple and outdated programs.

Adobe Acrobat 10 & 11

Microsoft Office 14 & 14 & 15

NVIDIA 3D Vision 7 & 7

You should get the full installers of the above and remove these.