Messages keep getting placed in junk regardless of what I do
I have tried pretty much everything recommended.
I have 2 separate email accounts, one is running pop, the other imap. I check the headers, amavisd and spamassassin both pass the emails without spam indication.
The second these emails come into thunderbird inbox they get moved to junk. I move them out of junk, thunderbird moves them back in. I mark them as not junk, thunderbird moves them back to junk. I whitelist them in spamassassin, thunderbird still moves them to junk.
So, I deleted my thunderbird installation. moved all of my folders, removed all the .msf files, re-initialized the folders and moved the emails back and let thunderbird re-index them. re-enabled the adaptive junk mail and it AGAIN marked all of the sames messages junk. So I marked them all NOT junk. Same difference, thunderbird STILL moves them into junk.
Rinse and repeat ad inifinitum.
Thunderbird has become an unreliable piece of software one should not depend on for email, especially not for business use.
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Wšykne wótegrona (10)
If you turn Thunderbird Junk Controls off does it still happen?
Thunderbird has become an unreliable piece of crap
No one is forcing you to use it.
Correct, no-one is forcing me to use it. I've used it for years, which means I have (or had) years worth of emails in it - those that didn't get shoved into junk and deleted...recently.
I've been in tech all my life and I've always recommended both Thunderbird and Firefox. I can't do that anymore. Sad.
I am not sure about turning off the junk mail controls. I just did so and will watch the results.
I do appreciate a response. Thanks.
Is your provider one of the numerous named Microsoft entities? They also create and use a junk folder. Thunderbird used the word Junk to distinguish itself from providers Spam folder but Microsoft has to muck about everything up.
No. I maintain my own server, CentOS 7 with postfix, dovecot, amavisd and spamassassin plus razor etc.
I know better than to depend on MS although my desktop is W10.
I'm thinking that disabling the adaptive junk filter is working at the moment...and if that's the case, that will do for me. Of course, I have not received a whole lot of junk in the last hour or so...;)
Airmail said
If you turn Thunderbird Junk Controls off does it still happen?
OK, so I disabled the adaptive junk mail filters, deleted all the rules except for the spamassassin recognition rule and it still treats the same perfectly clean emails as junk, even after I've marked them as 'not junk'.
If you turn the junk feature off in Thunderbird I do not see how it could be Thunderbird doing this. You have any other antispam software?
Airmail said
If you turn the junk feature off in Thunderbird I do not see how it could be Thunderbird doing this. You have any other antispam software?
Yeah, that's what I thought. The only other possibility is avast, but I have pretty much everything in that disabled except virus checking (and I know there aren't any viruses). I will check avast though.
Everything is disabled now and it is still moving one email. That's on an imap account so that is probably the server. I will have to check that.
Thanks for the assistance with trouble shooting...much appreciated.
I'll post what I find for the next person.
IMAP servers are known to do that. But I'm surprised this is happening given that you say you run your own server, so you might expect it to provide some isolation.