Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

reply arrow not showing up

  • 1 wótegrono
  • 1 ma toś ten problem
  • 5 naglědow
  • Slědne wótegrono wót sfhowes

RootCellarCH
RootCellarCH
more options

Recently, the purple arrow that appears next to messages when they have been replied to has not been showing up. It shows for some messages and not others and sometimes it shows up but then disappears. Similarly, starred messages become unstarred without being clicked. This causes a lot of confusion for our business because we cannot be sure that we are replying to all of our clients.

Recently, the purple arrow that appears next to messages when they have been replied to has not been showing up. It shows for some messages and not others and sometimes it shows up but then disappears. Similarly, starred messages become unstarred without being clicked. This causes a lot of confusion for our business because we cannot be sure that we are replying to all of our clients.

Wšykne wótegrona (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

I have some accounts that have the same problem you see - and others that work properly. It seems to depend on the nature of the IMAP server configuration - some handle the reply/starred flags and some don't.

One workaround is to right-click a received (or any other) message, Open Message In Conversation, to see the entire thread, and check if a reply has been made.

Another option is to have the reply saved in the same folder as the original message:

https://addons.mozilla.org/en-US/thunderbird/addon/copy-sent-to-current/