hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Application Basics

Name: Firefox Version: 47.0a2 Build ID: 20160414004009 Update Channel: aurora User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:47.0) Gecko/20100101 Firefox/47.0 OS: Windows_NT 10.0 x86-64 Multiprocess Windows: 0/1 (Disabled by accessibility tools) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: ChatZilla Version: 0.9.92 Enabled: true ID: {59c81df5-4b7a-477b-912d-4e0fdf64e5f2}

Name: Drumpfinator Version: 0.9.5 Enabled: true ID: [email protected]

Name: Firefox Hello Version: 1.2.6 Enabled: true ID: [email protected]

Name: Flag Plus Version: 0.1.4 Enabled: true ID: jid1-s7swGsO2vJBPMv@jetpack

Name: HTTPS-Everywhere Version: 5.1.6 Enabled: true ID: [email protected]

Name: Long URL Please Mod Version: 0.5.1.1-signed Enabled: true ID: longurlplease@tseng

Name: Magic Actions for YouTube™ Version: 6.8.8.8 Enabled: true ID: jid0-UVAeBCfd34Kk5usS8A1CBiobvM8@jetpack

Name: Mouse Gestures Suite Version: 2.3.1 Enabled: true ID: mousegesturessuite@lemon_juice.addons.mozilla.org

Name: Multi-process staged rollout Version: 1.0 Enabled: true ID: [email protected]

Name: Pocket Version: 1.0 Enabled: true ID: [email protected]

Name: Stylish Version: 2.0.6 Enabled: true ID: {46551EC9-40F0-4e47-8E18-8E5CF550CFB8}

Name: Tab Memory Usage Version: 0.2.4 Enabled: true ID: jid1-fRvgLzKONCsPew@jetpack

Name: uBlock Origin Version: 1.6.8 Enabled: true ID: [email protected]

Name: Valence Version: 0.3.5 Enabled: true ID: [email protected]

Name: ADB Helper Version: 0.8.7 Enabled: false ID: [email protected]

Name: FoxyAbout Version: 0.1.0 Enabled: false ID: jid1-d3SwJwS6q9JpMq@jetpack

Name: Hootsuite Hootlet Version: 1.1.1-signed Enabled: false ID: [email protected]

Name: KeeFox Version: 1.6.1b1 Enabled: false ID: [email protected]

Name: Omnibar Version: 0.7.28.20141004.1-signed Enabled: false ID: [email protected]

Name: PassIFox Version: 1.2.0 Enabled: false ID: [email protected]

Name: Pin It button Version: 1.37.9 Enabled: false ID: jid1-YcMV6ngYmQRA2w@jetpack

Name: Session Manager Version: 0.8.1.12 Enabled: false ID: {1280606b-2510-4fe0-97ef-9b5a22eafe30}

Name: WiseStamp Web Version: 4.11.20 Enabled: false ID: [email protected]

Graphics

Adapter Description: NVIDIA GeForce GTS 360M Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 1024 Asynchronous Pan/Zoom: none ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100 Device ID: 0x0cb1 Direct2D Enabled: true DirectWrite Enabled: true (10.0.10586.0) Driver Date: 10-13-2015 Driver Version: 9.18.13.4192 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 203c1043 Supports Hardware H264 Decoding: Yes Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTS 360M Direct3D11 vs_4_1 ps_4_1) windowLayerManagerRemote: true AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo

Important Modified Preferences

accessibility.lastLoadDate: 1460578753 accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 7 browser.sessionstore.max_tabs_undo: 25 browser.sessionstore.max_windows_undo: 7 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20160414004009 browser.startup.homepage_override.buildID: 20160414004009 browser.startup.homepage_override.mstone: 47.0a2 browser.tabs.remote.autostart: true browser.urlbar.suggest.searches: true browser.urlbar.trimURLs: false dom.apps.reset-permissions: true dom.event.clipboardevents.enabled: false dom.event.contextmenu.enabled: false dom.ipc.processCount: 2 dom.mozApps.maxLocalId: 1010 dom.mozApps.used: true extensions.lastAppVersion: 47.0a2 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 47.0a2 gfx.crash-guard.d3d11layers.deviceID: 0x0cb1 gfx.crash-guard.d3d11layers.driverVersion: 9.18.13.4192 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.direct3d.last_used_feature_level_idx: 0 media.benchmark.vp9.fps: 484 media.gmp-eme-adobe.abi: x86_64-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1456334433 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86_64-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1450888100 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160414004009 media.gmp-manager.lastCheck: 1460646347 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\narsi\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\narsi\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.http.speculative-parallel-limit: 0 network.predictor.cleaned-up: true network.prefetch-next: false places.database.lastMaintenance: 1460571783 places.history.expiration.transient_current_max_pages: 103736 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.flash: 1 print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_bgcolor: true print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_bgimages: true print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_evenpages: true print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_footercenter: print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_footerleft: &PT print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_footerright: &D print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_headercenter: print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_headerleft: &T print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_headerright: &U print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_in_color: true print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_margin_bottom: 0.5 print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_margin_left: 0.5 print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_margin_right: 0.5 print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_margin_top: 0.5 print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_oddpages: true print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_orientation: 0 print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_reversed: false print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_scaling: 1.00 print.printer_HP19CEE4_(HP_Photosmart_7520_series).print_shrink_to_fit: true print.printer_Microsoft_Print_to_PDF.print_bgcolor: true print.printer_Microsoft_Print_to_PDF.print_bgimages: true print.printer_Microsoft_Print_to_PDF.print_duplex: -437918235 print.printer_Microsoft_Print_to_PDF.print_edge_bottom: 0 print.printer_Microsoft_Print_to_PDF.print_edge_left: 0 print.printer_Microsoft_Print_to_PDF.print_edge_right: 0 print.printer_Microsoft_Print_to_PDF.print_edge_top: 0 print.printer_Microsoft_Print_to_PDF.print_evenpages: true print.printer_Microsoft_Print_to_PDF.print_footercenter: print.printer_Microsoft_Print_to_PDF.print_footerleft: &PT print.printer_Microsoft_Print_to_PDF.print_footerright: &D print.printer_Microsoft_Print_to_PDF.print_headercenter: print.printer_Microsoft_Print_to_PDF.print_headerleft: &T print.printer_Microsoft_Print_to_PDF.print_headerright: &U print.printer_Microsoft_Print_to_PDF.print_in_color: true print.printer_Microsoft_Print_to_PDF.print_margin_bottom: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_left: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_right: 0.5 print.printer_Microsoft_Print_to_PDF.print_margin_top: 0.5 print.printer_Microsoft_Print_to_PDF.print_oddpages: true print.printer_Microsoft_Print_to_PDF.print_orientation: 0 print.printer_Microsoft_Print_to_PDF.print_page_delay: 50 print.printer_Microsoft_Print_to_PDF.print_paper_data: 1 print.printer_Microsoft_Print_to_PDF.print_paper_height: -1.00 print.printer_Microsoft_Print_to_PDF.print_paper_name: print.printer_Microsoft_Print_to_PDF.print_paper_size_unit: 1 print.printer_Microsoft_Print_to_PDF.print_paper_width: -1.00 print.printer_Microsoft_Print_to_PDF.print_resolution: 600 print.printer_Microsoft_Print_to_PDF.print_reversed: false print.printer_Microsoft_Print_to_PDF.print_scaling: 1.00 print.printer_Microsoft_Print_to_PDF.print_shrink_to_fit: true print.printer_Microsoft_Print_to_PDF.print_to_file: false print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_left: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_right: 0 print.printer_Microsoft_Print_to_PDF.print_unwriteable_margin_top: 0 privacy.clearOnShutdown.passwords: false privacy.donottrackheader.enabled: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.trackingprotection.enabled: true privacy.trackingprotection.introCount: 20 security.disable_button.openCertManager: false services.sync.declinedEngines: services.sync.engine.prefs.modified: false services.sync.engine.userStyles: true services.sync.lastPing: 1460738840 services.sync.lastSync: Fri Apr 15 2016 09:58:43 GMT-0700 (Pacific Standard Time) services.sync.numClients: 4 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1458326017 ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC

NSSSMIME Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC

NSSSSL Expected minimum version: 3.23 Basic ECC Version in use: 3.23 Basic ECC

NSSUTIL Expected minimum version: 3.23 Version in use: 3.23

Experimental Features

Sorry about the double reply, character length limit required me to split the text.

I just noticed this line: "Multiprocess Windows: 0/1 (Disabled by accessibility tools)" I don't remember specifically doing anything regarding "accessibility." Is this referring to tools within Firefox or Windows itself? :-?

Just to follow up.

After seeing the statement regarding multi-process being disabled via accessibility tools, I found that the option for "Show a touch keyboard when necessary" had somehow been selected. I know I never wanted to select it, so it was either an accident on my part or maybe an add-on? Either way, deselecting it did not allow for the multi-process option to return. Even after a restart.

I moved over to Cyberfox for a while earlier this week since the multi-process flag really helps the performance of the browser on the older laptop I use. (i5 430m) Was thinking that if I reset Firefox Dev Edition back to defaults it would probably fix the problem but wouldn't tell me what the problem was.

I loaded the dev edition up yesterday to find that the multi-process flag was available and checked. I hadn't made any changes except for updating the browser with the daily security update. I'm happy but confused. Also noticed that for some reason the dev edition was not remembering my login credentials. Found today that the browser was set to not remember cookies, but I couldn't change that since it was also set to always use private browsing. I have no idea how these flags changed, I was able to change the privacy and cookie settings.

So far things are running good again. Unfortunately I am unable to explain why.

thanks for following up & sorry, i lost track of your answers. you can also disable accessibility functions/detection in firefox like this (as they currently cause bugs with e10s): enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named accessibility.force_disabled. double-click it and change its value to 1.

Hello,

I've the same issue and with the last reply I cannot solve it.

I've checked that run firefox as root it is enabled. How could I fix it?