Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Can't open Thunderbird

  • 1 svar
  • 1 har dette problem
  • Seneste svar af david

3k35
3k35
more options

Have used Thunderbird for many years with no problems on Windows 10. Recently there seemed to be a lot of updates. Now I cannot open Thunderbird - get message "Couldn't load XPCOM."

Recently had to delete Kaspersky and it was replaced with ultraAV along with ultraVPN. Haven't used a VPN previously but wonder if there is a connection to the "Couldn't open XPCOM." This message appears whether the VPN is not in use or is in use.

Do I need to reinstall? And if I do will my stored messages and email address be there. I am not computer sophisticated.

(I can read emails on my phone.)

Have used Thunderbird for many years with no problems on Windows 10. Recently there seemed to be a lot of updates. Now I cannot open Thunderbird - get message "Couldn't load XPCOM." Recently had to delete Kaspersky and it was replaced with ultraAV along with ultraVPN. Haven't used a VPN previously but wonder if there is a connection to the "Couldn't open XPCOM." This message appears whether the VPN is not in use or is in use. Do I need to reinstall? And if I do will my stored messages and email address be there. I am not computer sophisticated. (I can read emails on my phone.)

Ændret af 3k35 den

Alle svar (1)

david
david
  • Top 10 Contributor
more options

just reinstall. the error message indicates a corrupt install. Your profile should remain okay. I would install the new over the top of the old - not uninistalling the old.

Nyttig?

Stil et spørgsmål

Du skal logge ind på din konto for at svare på et indlæg. Start et nyt spørgsmål, hvis du ikke har en konto endnu.