Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Firefox crashes

  • 3 svar
  • 1 har dette problem
  • 9 visninger
  • Seneste svar af FredMcD

RichardGraef
RichardGraef
more options

Hello– Firefox keeps crashing when trying to open; sometimes will open but crashes when clicking a link; my firefox is up to date (64.0). I am using Mac OS 10.11.6. Also keep getting pop-up that Flash Player is out of date; updated flash player but didn't really change anything. HELP ! Thank you

Crash ID: bp-0ac4c2cf-1f00-4dd1-b579-55d060190102

Hello– Firefox keeps crashing when trying to open; sometimes will open but crashes when clicking a link; my firefox is up to date (64.0). I am using Mac OS 10.11.6. Also keep getting pop-up that Flash Player is out of date; updated flash player but didn't really change anything. HELP ! Thank you Crash ID: bp-0ac4c2cf-1f00-4dd1-b579-55d060190102

Alle svar (3)

FredMcD
FredMcD
more options

bp-0ac4c2cf-1f00-4dd1-b579-55d060190102 Signature: mozilla::dom::indexedDB::(anonymous namespace)::DatabaseOperationBase::GetStructuredCloneReadInfoFromExternalBlob

Crash Reason EXC_BAD_ACCESS / KERN_INVALID_ADDRESS

This is for Sumo's Related Bugs 1515069 ASSIGNED --- Crash in mozilla::dom::indexedDB::(anonymous namespace)::DatabaseOperationBase::GetStructuredCloneReadInfoFromExternalBlob

RichardGraef
RichardGraef Spørgsmålsstiller
more options

Thank you but I don't understand the reply. Is there something I can try to fix the problem?

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?