Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

My opening page for Firefox has changed to "Ask" and I want to go back to what I had.

more options

When I used to click on the Firefox icon to open my browser, a mage came up with the Firefox icon and a search window. Starting earlier today, it now opens with a whole bunch of other choices which do not interest me in the slightest! Please help me to get back to the way it was.

When I used to click on the Firefox icon to open my browser, a mage came up with the Firefox icon and a search window. Starting earlier today, it now opens with a whole bunch of other choices which do not interest me in the slightest! Please help me to get back to the way it was.

Valgt løsning

You have a malicious add-on that installed itself into Firefox (or tricked you into installing it). The name is package tracer.

To fully remove this, let's do a refresh of Firefox. Follow the directions at Refresh Firefox - reset add-ons and settings

After that, please follow the directions at How to set the home page and Use the Search bar in Firefox and manage search engines to use the search engine and home page that you want to.

Læs dette svar i sammenhæng 👍 2

Alle svar (2)

more options

Valgt løsning

You have a malicious add-on that installed itself into Firefox (or tricked you into installing it). The name is package tracer.

To fully remove this, let's do a refresh of Firefox. Follow the directions at Refresh Firefox - reset add-ons and settings

After that, please follow the directions at How to set the home page and Use the Search bar in Firefox and manage search engines to use the search engine and home page that you want to.

more options

The Refresh solved my problem. Many thanks.