Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

I received this message today when trying to access my library's NetLib account for audiobook downloads: "Sorry, we were not able to authenticate you for access to this resource. Please adjust your Internet Security software to allow referring URLs. "

  • 1 odpověď
  • 11 má tento problém
  • 1 zobrazení
  • Poslední odpověď od cor-el

Cindy M frim MN
Cindy M frim MN
more options

When this occurred I was using Firefox 6.0.2 before I just updated to 7.o. I just tried it again with 7.0 and the problem persists.I've never had problems before; I use our library system (www.hclib.org) all the time to access the NetLib audiobook download site (based on my library card number). I've searched everything I can think of on the Norton Security Suite Version: 4.3.0.5 software. My ISP is xfinity.comcast.com

I have been monkeying around with addons and extensions, could one of them be causing this? I disables almost all the addons but that didn't make a difference either.

I haven't made any changes to Norton since it was installed (automatic updates).

I have a Toshiba Satellite, running Vista.

Thanks!

When this occurred I was using Firefox 6.0.2 before I just updated to 7.o. I just tried it again with 7.0 and the problem persists.I've never had problems before; I use our library system (www.hclib.org) all the time to access the NetLib audiobook download site (based on my library card number). I've searched everything I can think of on the Norton Security Suite Version: 4.3.0.5 software. My ISP is xfinity.comcast.com I have been monkeying around with addons and extensions, could one of them be causing this? I disables almost all the addons but that didn't make a difference either. I haven't made any changes to Norton since it was installed (automatic updates). I have a Toshiba Satellite, running Vista. Thanks!

Všechny odpovědi (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Are you allowing cookies from that website?

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"