Avatar for Username

Prohledat stránky podpory

Vyhněte se podvodům. Za účelem poskytnutí podpory vás nikdy nežádáme, abyste zavolali nebo poslali SMS na nějaké telefonní číslo nebo abyste sdělili své osobní údaje. Jakékoliv podezřelé chování nám prosím nahlaste pomocí odkazu „Nahlásit zneužití“.

Zjistit více

Toto vlákno bylo archivováno. Pokud potřebujete pomoci, založte prosím nový dotaz.

Messages open to blank page

  • 4 odpovědi
  • 1 má tento problém
  • 12 zobrazení
  • Poslední odpověď od constructivista

constructivista
constructivista
more options

I have installed Thunderbird on a new 64-bit Windows 10 machine and migrated my profile from an old 64-bit Windows 7 computer. All of the folders and message headers appear normally, and TB downloads new message headers, but when I click on the messages, old or new, all I get is a completely blank page opening. The messages are intact on the IMAP servers, and I can see them in webmail, but they won't open in TB. I have tried repairing folders and reinstalling TB, but nothing seems to work. Thanks!

I have installed Thunderbird on a new 64-bit Windows 10 machine and migrated my profile from an old 64-bit Windows 7 computer. All of the folders and message headers appear normally, and TB downloads new message headers, but when I click on the messages, old or new, all I get is a completely blank page opening. The messages are intact on the IMAP servers, and I can see them in webmail, but they won't open in TB. I have tried repairing folders and reinstalling TB, but nothing seems to work. Thanks!

Všechny odpovědi (4)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Does it look the same in safe mode?

https://support.mozilla.org/en-US/questions/1295211

constructivista
constructivista Autor dotazu
more options

This is weird: It does work in safe mode, but I have no add ons or themes. What else is safe mode changing? Thanks!

sfhowes
sfhowes
  • Top 10 Contributor
more options

Safe mode applies the default layout:

https://support.mozilla.org/en-US/questions/1295211#answer-1333635

http://kb.mozillazine.org/Safe_mode

constructivista
constructivista Autor dotazu
more options

Your instruction to revert to the default layout worked -- thank you! But it's kinda messed up that using a particular layout of icons -- which worked before -- would stop the program from performing its basic function, and require all this troubleshooting. Thanks again!