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A website I was using is now blank, but only in Firefox - how do I get it back?

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  • Last reply by cor-el

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I was using a website. I went to "x" out an ad at the bottom right side of the screen, and now that website it blocked. I have cleared my cookies and cache. Please advise.

I was using a website. I went to "x" out an ad at the bottom right side of the screen, and now that website it blocked. I have cleared my cookies and cache. Please advise.

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My guess is that you have an add-on that alters pages dynamically. In other words, when the site is loading, the add-on removes ads or other annoyances from the page. And the problem is that it is removing too much. If this guess is correct, you may need to find how that add-on stores your instructions, and remove the rules for the problem site. Does that make sense?

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Are you using any extensions that can block content?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks.

You can't recover from this 'forget' unless you have a backup of the involved files.

It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.