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How do I switch off a failed update message

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  • Last reply by Andrew

theologian
theologian
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For a while, Firefox has been unable to update in the background and has given (accurate) failed update messages every time updates have come in. I have resolved this by downloading the full install file and doing a manual update.

This time, I also got an (apparently inaccurate) update failed message, after a manual update, then again after a reboot, then again after an uninstall and reinstall, even though the troubleshooting information page shows I am running v22.0 (see details below).

This looks like an obscure registry problem, but if the message is correct, how do I fix it; if not, how do I switch it off?

The browser is Firefox v22 (updated from v21) and I'm running Windows 7 Professional.

For a while, Firefox has been unable to update in the background and has given (accurate) failed update messages every time updates have come in. I have resolved this by downloading the full install file and doing a manual update. This time, I also got an (apparently inaccurate) update failed message, after a manual update, then again after a reboot, then again after an uninstall and reinstall, even though the troubleshooting information page shows I am running v22.0 (see details below). This looks like an obscure registry problem, but if the message is correct, how do I fix it; if not, how do I switch it off? The browser is Firefox v22 (updated from v21) and I'm running Windows 7 Professional.

Chosen solution

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

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All Replies (1)

Andrew
Andrew
  • Moderator
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Chosen Solution

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!