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Text does not appear correctly when input in Firefox browser

  • 1 reply
  • 2 have this problem
  • 25 views
  • Last reply by FredMcD

userafw
userafw
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Sometimes text I type into Firefox gets garbled and results in random letters, numbers and characters instead of what I typed. Text shown on websites looks okay, but the text I type into my browser is garbled into random nonsense. What can I do to correct this problem? Under the View option in the Menu bar, Text encoding is greyed out.

Sometimes text I type into Firefox gets garbled and results in random letters, numbers and characters instead of what I typed. Text shown on websites looks okay, but the text I type into my browser is garbled into random nonsense. What can I do to correct this problem? Under the View option in the Menu bar, Text encoding is greyed out.

All Replies (1)

FredMcD
FredMcD
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Hello,

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Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.