Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am having a big issue with Firefox. Pop up window prompting me to install a patch

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by James

more options

I am having a big issue with Firefox. Pop up window prompting me to install a patch


The following link popped up: https://kahdacitylinkexpress.org/4231671340761/04659e4eba746f9d65fc77825d1030de/faa809997eea41bf26905643b9fc4243.html

I am having a big issue with Firefox. Pop up window prompting me to install a patch The following link popped up: https://kahdacitylinkexpress.org/4231671340761/04659e4eba746f9d65fc77825d1030de/faa809997eea41bf26905643b9fc4243.html
Attached screenshots

All Replies (1)

more options

So you are getting a random name website page claiming to have a so called urgent update for Firefox and a prompt to download a fake firefox-patch.js file?. The random name of the website alone should raise a flag that it was not legit.

This is not from Mozilla or the Firefox web browser. The fake firefox-patch.exe and firefox-patch.js files can install things like trojans, viruses, unwanted software or to download additional stuff onto Windows based on past reports if the user runs them.

The Firefox updates are done internally in Firefox (with a .mar type of file) whether on Windows, Mac OSX or Linux (since Firefox 1.5 almost eleven years ago) or by download from mozilla.org like say www.mozilla.org/firefox/all/

You could try using a adblocker extension like uBlock Origin to block theses fake ads if you keep getting them. https://addons.mozilla.org/firefox/addon/ublock-origin/

Unfortunately this has gone on for a while now with one or two new sites reported almost everyday. https://support.mozilla.org/en-US/forums/contributors/712056/