Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Thunderbird not responding even after deleted GD file & in safe mode

  • 5 odgovori
  • 9 ima ovaj problem
  • 1 view
  • Posljednji odgovor poslao christ1

KarenSampson
KarenSampson
more options

Keep getting Thunderbird Not Responding message when try to delete, send, move messages. I deleted the GD file and I opened TB in safe mode but program is still slow and "Not Responding"

Keep getting Thunderbird Not Responding message when try to delete, send, move messages. I deleted the GD file and I opened TB in safe mode but program is still slow and "Not Responding"

All Replies (5)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

I have no idea what 'the GD file' is.

KarenSampson
KarenSampson Vlasnik pitanja
more options

GD file is the Global Database file - an indexing file. Deleting that file as well as starting Thunderbird in safe mode are suggested fixes for problem. Neither solved problem.

Anti-virus is McAfee. No problems with Thunderbird for more than a year with McAfee. Only change in recent weeks is new modem/router.

christ1
christ1
  • Top 25 Contributor
more options

Your problem is McAfee.

https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#McAfee

KarenSampson
KarenSampson Vlasnik pitanja
more options

Thanks for the info on McAfee. Thunderbird is working better but I worry about no virus scanning of incoming mail and attachments.

christ1
christ1
  • Top 25 Contributor
more options

Read the NOTES section of the article.