Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ova tema je arhivirana. Pitajte drugo pitanje ako vam je potrebna pomoć.

Remove large "Smartphone" button on firefox focus for Android phone.

  • 3 odgovori
  • 4 ima ovaj problem
  • 13 views
  • Posljednji odgovor poslao Paul

MadeUpName30
MadeUpName30
more options

How do I remove this "Smartphone" button from my screen? As you can see in the screenshot, it's blocking part of the web page I'm trying to view.

I only get this on my phone and not on my tablet. I do like this new browser as it is much faster.

Note: For some reason when it first appears it is unusually large. If I rotate my phone to portrait then back to landscape the button does shrink about 50% but it's still an annoying button I do not want and it's in the way. It's like a popup you just can't get rid of.

PS Two days ago I posted this same issue in the "Firefox for Android" section because this section did not exist yet. So far 6 others have the same issue on that post.

https://support.mozilla.org/en-US/questions/1164933

How do I remove this "Smartphone" button from my screen? As you can see in the screenshot, it's blocking part of the web page I'm trying to view. I only get this on my phone and not on my tablet. I do like this new browser as it is much faster. Note: For some reason when it first appears it is unusually large. If I rotate my phone to portrait then back to landscape the button does shrink about 50% but it's still an annoying button I do not want and it's in the way. It's like a popup you just can't get rid of. PS Two days ago I posted this same issue in the "Firefox for Android" section because this section did not exist yet. So far 6 others have the same issue on that post. https://support.mozilla.org/en-US/questions/1164933
Priloženi snimci ekrana

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question.

I have looked into this with a couple of Mozilla staff and we believe that this is a feature of the user environment installed on top of Android by the manufacturer of your mobile device. I have found the page in the screenshot and cannot replicate it on my device in Focus for Android.

I recommend that you contact the manufacturer of your mobile device for help with this issue.

MadeUpName30
MadeUpName30 Vlasnik pitanja
more options

After using the browser some more, I realized that what I was seeing is the button that is normally displayed as a circle with a trashcan image inside of it, when ever you scroll up on a page.

The problem seems to have corrected itself.

Izmjenjeno od strane MadeUpName30

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.