Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Tried to access Gmail via Firefox - 404. That’s an error. The requested URL /intl/en-GB/mail/help/about.html was not found on this server. That’s all we know.

  • 2 odgovori
  • 23 ima ovaj problem
  • 31 views
  • Posljednji odgovor poslao dyna1972

more options

Tried to access Gmail via Firefox. Got this message "404. That’s an error. The requested URL /intl/en-GB/mail/help/about.html was not found on this server. That’s all we know." i was able to access Gmail via Internet Explorer as well as my Android phone. Don;t know why I can't access it via Firefox as I prefer using the Firefox browser. Please help. Thanks.

Tried to access Gmail via Firefox. Got this message "404. That’s an error. The requested URL /intl/en-GB/mail/help/about.html was not found on this server. That’s all we know." i was able to access Gmail via Internet Explorer as well as my Android phone. Don;t know why I can't access it via Firefox as I prefer using the Firefox browser. Please help. Thanks.

Izabrano rješenje

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Pročitajte ovaj odgovor sa objašnjenjem 👍 15

All Replies (2)

more options

Odabrano rješenje

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
more options

Thanks so much. Don't know which site was causing the problem but I removed all cookies. Thanks again.