See --> https://support.mozilla.org/en-US/kb/use-bookmarks-to-save-and-organize-websites#w_how-do-i-import-export-or-back-up-bookmarks

Bookmarks info and links --> https://support.mozilla.org/en-US/kb/use-bookmarks-to-save-and-organize-websites

Also see:

• https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data
• https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
• http://kb.mozillazine.org/Profile_backup
• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

• Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
• Adobe Shockwave for Director Netscape plug-in: Installing (or Updating) the Shockwave plugin with Firefox
• Adobe PDF Plug-In For Firefox and Netscape: Installing/Updating Adobe Reader in Firefox
• Shockwave Flash (Adobe Flash or Flash): Updating Flash in Firefox
• Next Generation Java Plug-in for Mozilla browsers: Installing or Updating Java in Firefox

your reply just references the standard info on the subject which assumes I have an "Export bookmark" menu item. I don't have that hence my problem with exporting bookmarks: there is no export bookmark option.

I cannot just used the saved profiles as my FF is infected with the Claro-search browser hijacker

You did not read the articles under "Also see..." to learn how to copy your entire profile?

You can also try creating a new profile using the Reset feature, then carefully copy files from your old profile

• Reset --> https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems (read this very carefully)
• Transfer from your old profile --> see link under "Also see..." in my first post.

You can also scan for malware to try to rid your system of clarosearch by using several malware scanners and/or visiting a site that specializes in malware removal

• See --> https://support.mozilla.org/en-US/kb/Is%20my%20Firefox%20problem%20a%20result%20of%20Malware

If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Can you open the Bookmarks Manager (Library)?

• Bookmarks > Show All Bookmarks

In the Bookmarks Manager (Library) there is a toolbar with the Back and Forward button and three other buttons (Organize,Views,Import & Backup).

• The first (gear) button is the Organize button with basic edit menu items for bookmarks
• The second button is the Views button that allows to change the sort order for viewing purposes (doesn't sort permanently).
• The third (star) button is the Import & Backup button that allows to backup and restore a JSON backup and import and export an HTML backup and import bookmarks from other browsers.

Hover each button to see the tooltip or click each of them to see what they do.

Never saw any star button. I looked at all the menus for bookmarks but it wasn't there. Finally I paid Norton tech support and they found it under some weird sub-menu. It wasn't associated with any bookmark or export function but was under some other category like RSSS feed. What is RSS feed and why is it so critical while bookmarks are not?

Went to use InterNet Explorer 9 instead as maybe they'll not hide critical controls.

Can you attach a screenshot of the Bookmarks Manager window and maybe also of the window with those RSS links?

• http://en.wikipedia.org/wiki/Screenshot
• https://support.mozilla.org/kb/how-do-i-create-screenshot-my-problem

Use a compressed image type like PNG or JPG to save the screenshot.