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When using aol mail-opening mail; firefox crashes sometimes can't even open one email. How do I fix?

  • 2 replies
  • 4 have this problem
  • 1 view
  • Last reply by rougefish

rougefish
rougefish
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I almost always have other windows and tabs open but no matter what is going on, I open aol, start to read my emails and the whole system crashes. Fortunately I have system restore enabled but I can't get through 10 emails without a crash. Plus it has been getting worse and lately it's only one or two emails that I can open and then the system crashes. Additionally, when writing emails I often can't even complete the body copy and the system will crash. And if I want to go into my email folders, sent mail etc. it continuously crashes. Please help!

I almost always have other windows and tabs open but no matter what is going on, I open aol, start to read my emails and the whole system crashes. Fortunately I have system restore enabled but I can't get through 10 emails without a crash. Plus it has been getting worse and lately it's only one or two emails that I can open and then the system crashes. Additionally, when writing emails I often can't even complete the body copy and the system will crash. And if I want to go into my email folders, sent mail etc. it continuously crashes. Please help!

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

See also:

rougefish
rougefish Question owner
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Here are the crash reports from just today! 

bp-008689b7-dc34-423a-895d-729b221308218/21/20136:32 PM
bp-a88caf9a-0609-427b-9ce1-dde3221308218/21/20136:31 PM
bp-314a0338-464f-4aa8-a6d7-012c721308218/21/20136:29 PM
bp-3cf10d78-5730-4cb2-9e29-2b77f21308218/21/20136:15 PM
bp-ccf69bc0-2b5b-4598-ae11-5e43621308218/21/20135:49 PM
bp-019cbe08-419b-4fef-aec4-aaf6221308218/21/20135:42 PM
bp-4f126d2b-d822-48c3-b4d4-93aae21308218/21/20135:25 PM
bp-7210af6f-06ea-4a20-a849-13d5c21308218/21/20139:14 AM
bp-1047bf60-393b-4db9-8ceb-29e4321308218/21/20139:12 AM
bp-ca0f8a2f-1902-416b-8ef4-a117121308218/21/20139:09 AM
bp-1e007957-50e9-40d7-9c7d-cba0821308218/21/20139:05 AM
bp-e51b12f5-2132-4386-a0ad-eaaa021308218/21/20139:01 AM
bp-a64159c1-de60-461f-bf4c-561a021308218/21/20138:55 AM
bp-08e198b6-6532-447f-874b-a898c21308218/21/20138:53 AM

Modified by cor-el