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Can't set up using an existing account

  • 22 replies
  • 1 has this problem
  • 69 views
  • Last reply by bmartel77

bmartel77
bmartel77
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Currently unable to set up to an existing account on a new laptop. I’ve verified user name and password on the old laptop, but these don’t work when setting up the new one. The Thunderbird set-up wizard found my configuration in the Mozilla ISP DB, but can’t verify it. In other words, it won’t accept my username or password. I’ve done this for both IMAP and POP3, but it makes no difference. I’ve confirmed user name and password for both smtp and mail folders, and tried them in setting up. However, on the new laptop, Thunderbird doesn’t ask for user name, but just the name as displayed to others. Once I get set up, I’d like to copy my archive into the new system. One thing at a time…

Currently unable to set up to an existing account on a new laptop. I’ve verified user name and password on the old laptop, but these don’t work when setting up the new one. The Thunderbird set-up wizard found my configuration in the Mozilla ISP DB, but can’t verify it. In other words, it won’t accept my username or password. I’ve done this for both IMAP and POP3, but it makes no difference. I’ve confirmed user name and password for both smtp and mail folders, and tried them in setting up. However, on the new laptop, Thunderbird doesn’t ask for user name, but just the name as displayed to others. Once I get set up, I’d like to copy my archive into the new system. One thing at a time…

Chosen solution

Okay, I’ll call this resolved, though as I mentioned up front, my larger purpose is backing up the email archive. Apparently, I must disable my POP3 account on the old computer, create an IMAP account, and then migrate the archive from local folders to the new IMAP account. That’s a necessary step before backing up the archive to a different laptop, but I guess I’ll find out.

Thank you to Toad-Hall, sfhowes, Zenos and Matt for bearing with me through all this.

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bmartel77
bmartel77 Question owner
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Okay, I’ll call this resolved, though as I mentioned up front, my larger purpose is backing up the email archive. Apparently, I must disable my POP3 account on the old computer, create an IMAP account, and then migrate the archive from local folders to the new IMAP account. That’s a necessary step before backing up the archive to a different laptop, but I guess I’ll find out.

Thank you to Toad-Hall, sfhowes, Zenos and Matt for bearing with me through all this.

bmartel77
bmartel77 Question owner
more options

Chosen Solution

Okay, I’ll call this resolved, though as I mentioned up front, my larger purpose is backing up the email archive. Apparently, I must disable my POP3 account on the old computer, create an IMAP account, and then migrate the archive from local folders to the new IMAP account. That’s a necessary step before backing up the archive to a different laptop, but I guess I’ll find out.

Thank you to Toad-Hall, sfhowes, Zenos and Matt for bearing with me through all this.

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