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Deleting messages from unified folders leap frogs to the next next message

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by skeez_x

skeez_x
skeez_x
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I come back after a long break to multiple emails from multiple accounts. I press the delete key in unified folder view, and it doesn't highlight the next message, but the message after that one. I can't seem to find a pattern to it, such as which account(s) it's doing it for. I'll keep an eye on it, see if I can spot a pattern. Just started happening last week.

[Troubleshooting copypasta below]

============================================================
 Application Basics

   Name: Thunderbird
   Version: 52.9.1
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180709124824
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account5:
     INCOMING: account5, , (rss) Feeds, plain, passwordCleartext

   account6:
     INCOMING: account6, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account7:
     INCOMING: account7, , (pop3) pro108.hostpapa.com:995, SSL, passwordCleartext
     OUTGOING: , pro108.hostpapa.com:465, SSL, passwordCleartext, true

 Crash Reports

 Extensions
   CompactHeader, 2.1.5, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
   Disable DragAndDrop (Thunderbird), 3.2.0, true, [email protected]
   GNotifier, 1.12.2, true, jid1-OoNOA6XBjznvLQ@jetpack
   Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Provider for Google Calendar, 3.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
   Theme Font & Size Changer for Thunderbird, 64.3, true, [email protected]
   Unread Badge, 1.2.20180408, true, [email protected]
   ImportExportTools, 3.3.0, false, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     extensions.lastAppVersion: 52.9.1
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.crash-guard.d3d11layers.appVersion: 52.9.1
     gfx.crash-guard.d3d11layers.deviceID: 0x1380
     gfx.crash-guard.d3d11layers.driverVersion: 24.21.13.9811
     gfx.crash-guard.d3d11layers.feature-d2d: false
     gfx.crash-guard.d3d11layers.feature-d3d11: true
     gfx.crash-guard.status.d3d11layers: 2
     layers.acceleration.disabled: false
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 259e061e-356e-4ac1-b122-2d97f8851d8
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1531713054
     places.history.expiration.transient_current_max_pages: 122334
     privacy.donottrackheader.enabled: true
     security.sandbox.content.tempDirSuffix: {cfdb1bb1-9027-4794-8555-0e1d02930b42}

 Graphics

     GPU #1
     Description: NVIDIA GeForce GTX 750 Ti
     Vendor ID: 0x10de
     Device ID: 0x1380
     RAM: 2048
     Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll
     Driver Version: 24.21.13.9811
     Driver Date: 6-1-2018

     Features
     Direct2D: false
     DirectWrite: true (10.0.17134.1)
     ClearType Parameters: DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 50 ] DISPLAY3 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 50 ]
     WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.6
     3.28.6

     NSS Util
     3.28.6
     3.28.6

     NSS SSL
     3.28.6
     3.28.6

     NSS S/MIME
     3.28.6
     3.28.6
I come back after a long break to multiple emails from multiple accounts. I press the delete key in unified folder view, and it doesn't highlight the next message, but the message after that one. I can't seem to find a pattern to it, such as which account(s) it's doing it for. I'll keep an eye on it, see if I can spot a pattern. Just started happening last week. [Troubleshooting copypasta below] ======================================================================== Application Basics Name: Thunderbird Version: 52.9.1 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.9.1 Profile Folder: Open Folder (Local drive) Application Build ID: 20180709124824 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory Profiles: about:profiles Mail and News Accounts account1: INCOMING: account1, , (imap) imap.gmail.com:993, SSL, OAuth2 OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account5: INCOMING: account5, , (rss) Feeds, plain, passwordCleartext account6: INCOMING: account6, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true account7: INCOMING: account7, , (pop3) pro108.hostpapa.com:995, SSL, passwordCleartext OUTGOING: , pro108.hostpapa.com:465, SSL, passwordCleartext, true Crash Reports Extensions CompactHeader, 2.1.5, true, {58D4392A-842E-11DE-B51A-C7B855D89593} Disable DragAndDrop (Thunderbird), 3.2.0, true, [email protected] GNotifier, 1.12.2, true, jid1-OoNOA6XBjznvLQ@jetpack Lightning, 5.4.9.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} Provider for Google Calendar, 3.3, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc} Theme Font & Size Changer for Thunderbird, 64.3, true, [email protected] Unread Badge, 1.2.20180408, true, [email protected] ImportExportTools, 3.3.0, false, {3ed8cc52-86fc-4613-9026-c1ef969da4c3} Important Modified Preferences Name: Value browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 extensions.lastAppVersion: 52.9.1 font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.crash-guard.d3d11layers.appVersion: 52.9.1 gfx.crash-guard.d3d11layers.deviceID: 0x1380 gfx.crash-guard.d3d11layers.driverVersion: 24.21.13.9811 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 layers.acceleration.disabled: false mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 259e061e-356e-4ac1-b122-2d97f8851d8 media.gmp.storage.version.observed: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1531713054 places.history.expiration.transient_current_max_pages: 122334 privacy.donottrackheader.enabled: true security.sandbox.content.tempDirSuffix: {cfdb1bb1-9027-4794-8555-0e1d02930b42} Graphics GPU #1 Description: NVIDIA GeForce GTX 750 Ti Vendor ID: 0x10de Device ID: 0x1380 RAM: 2048 Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_040c7acb04cee565\nvldumd.dll Driver Version: 24.21.13.9811 Driver Date: 6-1-2018 Features Direct2D: false DirectWrite: true (10.0.17134.1) ClearType Parameters: DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 50 ] DISPLAY3 [ Gamma: 2.2 Pixel Structure: RGB ClearType Level: 50 Enhanced Contrast: 50 ] WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15) AzureCanvasBackend: skia AzureCanvasAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: skia JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.13.1 4.13.1 NSS 3.28.6 3.28.6 NSS Util 3.28.6 3.28.6 NSS SSL 3.28.6 3.28.6 NSS S/MIME 3.28.6 3.28.6

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

What happens if you try Thunderbird in safe mode? (restart with add-ons disabled from the help menu)

skeez_x
skeez_x Question owner
more options

same thing. this time it was consistent. every delete acted like this 8/

skeez_x
skeez_x Question owner
more options

today, it didn't leapfrog at all... but it did do another strange annoyance I've been having. Sometimes when I delete messages, the message stays, the focus doesn't move to the next message, but the one at the very bottom (reverse date sorted) disappears... if I keep hitting delete, the bottom message just keeps going away. then when I enter a different folder and come back to the unified inbox, those messages at the bottom are back again, and the one that I deleted is gone.

still trying to see a pattern of any kind...