Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does Firefox 57 not connect to my online banking account?

  • 3 replies
  • 6 have this problem
  • 1 view
  • Last reply by FredMcD

Wayne-h
Wayne-h
more options

Worked until last update. Can connect to website. After entering password crawler in bottom left of screen passes through" security" then stops at "waiting for banking". Browser works on all other websites I have tried. Bank says they don't know what is causing error but other customers have reported same problem. Other browsers connect

Worked until last update. Can connect to website. After entering password crawler in bottom left of screen passes through" security" then stops at "waiting for banking". Browser works on all other websites I have tried. Bank says they don't know what is causing error but other customers have reported same problem. Other browsers connect

Chosen solution

Are you blocking content?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Read this answer in context 👍 0

All Replies (3)

FredMcD
FredMcD
more options

Chosen Solution

Are you blocking content?

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Wayne-h
Wayne-h Question owner
more options

I can connect with browser in "Safe mode". I am not blocking any content except the default "dangerous and deceptive software"

FredMcD
FredMcD
more options

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.

Wayne-h said

I am not blocking any content except the default "dangerous and deceptive software"

If you have any 'bad' software, you should remove it.

Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

I can connect with browser in "Safe mode".

It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All Of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is, detective.