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Unable to connect.

  • 2 replies
  • 29 have this problem
  • 1 view
  • Last reply by FredMcD

bgiddens
bgiddens
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No matter what I change in the connection settings the following pops up on my screen. HELP!!!

Unable to connect

Firefox can’t establish a connection to the server at support.mozilla.org. 

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
No matter what I change in the connection settings the following pops up on my screen. HELP!!! Unable to connect Firefox can’t establish a connection to the server at support.mozilla.org. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer’s network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Chosen solution

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

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All Replies (2)

Shadow110
Shadow110
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Could you provide information please about the system this is happening on ie Win 10, 8,7, XP, Mac OS . What version Firefox this is happening with. What Extensions/Ad-ons do you have ? Are you running latest version of Flash. Is your Video Drivers updated and current.

Is this happening to all websites or just this one ?

Try this : https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

or https://support.mozilla.org/en-US/kb/fix-problems-connecting-websites-after-updating

and https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors

You can try this if above do not work : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Please let us know if this solved your issue or if need further assistance.

FredMcD
FredMcD
more options

Chosen Solution

Some problems occur when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}