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Why does my touchpad stop working when I use Firefox in Windows 10?

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by FredMcD

broknindarkagain
broknindarkagain
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Hi,

I have a Dell Precision M6500 running Windows 10. When I use Firefox my touchpad will stop working all together, but the pointer stick in the middle of the keyboard or an external mouse will continue to work. It happens after using Firefox for a couple of minutes. This makes Firefox useless and I'm stuck using Chrome.

Hi, I have a Dell Precision M6500 running Windows 10. When I use Firefox my touchpad will stop working all together, but the pointer stick in the middle of the keyboard or an external mouse will continue to work. It happens after using Firefox for a couple of minutes. This makes Firefox useless and I'm stuck using Chrome.

All Replies (2)

guigs
guigs
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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.

FredMcD
FredMcD
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If the above does not help,

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?