Firefox crashes - Fresh install resulting in Mozilla Crash Reporter
Newly installed Firefox and it doesn't boot up! Safe Mode works and I've tried the "Firefox crashes - Troubleshoot, prevent and get help fixing crashes" list of solutions to no avail. There is one add-on called HP Smart Web Printing 4.60 that is listed as incompatible with Firefox 37.0.1 which I deleted. Didn't work. I then disabled/ set to never activate all plug-ins listed. To no avail. Found out about Waterfox for 64 bit OS. That too crashed. I am out of options. What is going on?
Most recent Report ID:
bp-40dcb6b4-be28-45f4-bdde-e02a52150418
Chosen solution
Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?
Starting The Computer In Safe Mode;
Free Online Encyclopedia
All Replies (5)
Libiomp5md.dll = COOLPIX
svml_dispmd.dll = Intel(r) C Compiler
libmmd.dll = Intel(r) Compilers
xul.dll = Firefox
nss3.dll = Network Security Services
icudt36.dll = International Components for Unicode = IBM Corporation
Check for upgrades for all the above.
Also, post any other crash reports for the last few days.
Hi,
Struggling to find upgrades for the above dlls. Doing google searches don't help, really. Here are some of the recent crash reports:
bp-9f083ac9-5198-47f3-8511-dbafe2150420 bp-fbfc355a-734f-4941-876e-e3d882150420 bp-86d1b4e3-263f-47c6-8a6b-cde462150420 bp-4a74299c-b02c-4cb8-bffb-7d7302150420 bp-b48aca64-8fc8-4ba8-a280-4886c2150420 bp-0b2374c8-9318-43a7-86ee-047582150419 bp-e22f302b-c781-41aa-95cc-16e0c2150418 bp-67677391-5a5a-4f1b-8fe8-f3c952150418
I also took the liberty of running a reg cleaner and deleted one of the Windows Security updates that had caused problems, according to some articles I read.
Firefox still not working. I appreciate your help in this matter.
Chosen Solution
Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?
Use Hardware Acceleration is off In safe mode I tried BBC, Youtube, MSN, ABC and a few others. All worked. Switched off by Anti Virus AVG Went to plug ins and started enabling things. Restarted Firefox... And it worked!
Switched on AVG and restarted Firefox and it still worked!
Rub eyes..... and reboot PC
Everything is working! Whoopie!!
Thank you for all your help. SOLVED
Good to hear. Safe Surfing.