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I am having problems using Firefox with Ebay in the last 10 days. The advanced search link is dropping off the page and there is no way to access it now.

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  • Last reply by Moses

dabonareme
dabonareme
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I have been using Firefox and Ebay for at least 12 years with no problems whatsoever. But in the last 10 days I have been having trouble with the Advanced Search link disappearing from the page on Ebay. If I do a search from the Ebay home page it will show the results, but the Advanced Search link (in blue letters) which always used to appear to the right of the Search button is gone. If I click Search again at this point I can see the Advanced Search link appear for a millisecond, but then disappear just as quickly. Also, if I refresh the page the same thing happens. I tried to duplicate this problem with Internment Explorer and it didn't occur, so it appears to be Firefox that is causing this issue. Of course when I contacted Ebay they told me my problem was that I wasn't using Internment Explorer! I love Firefox and do not want to switch!

I have been using Firefox and Ebay for at least 12 years with no problems whatsoever. But in the last 10 days I have been having trouble with the Advanced Search link disappearing from the page on Ebay. If I do a search from the Ebay home page it will show the results, but the Advanced Search link (in blue letters) which always used to appear to the right of the Search button is gone. If I click Search again at this point I can see the Advanced Search link appear for a millisecond, but then disappear just as quickly. Also, if I refresh the page the same thing happens. I tried to duplicate this problem with Internment Explorer and it didn't occur, so it appears to be Firefox that is causing this issue. Of course when I contacted Ebay they told me my problem was that I wasn't using Internment Explorer! I love Firefox and do not want to switch!

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Moses
Moses
  • Moderator
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You can try to clear the cache and cookies to see if that makes a difference:

Clearing Cache

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and uncheck everything else.
  5. Now click the Clear now button.

Clearing Cookies

  1. Go to Firefox > Tools > Privacy > Remove Individual Cookies
  2. Find the site (ebay.com) that's having problems and clear all cookies.
  3. Restart Firefox

Further information can be found in the Clear your cache, history and other personal information in Firefox article.