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Set up Existing email address Tests are good, but when clicking on done I get "Error Creating Account Incoming Server Already Exists"? Can't update any of my accounts??

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  • Last reply by sfhowes

webwitz1
webwitz1
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Updated all my email passwords on the AT&T server (8-emails) and updated the passwords on Thunderbird and none of them work. Tried Set Up Your EXisting Email Address and all the accounts test correctly, but when I click on the "Done" I get an Error Creating Account Incoming Server Already Exists" and NONE of the accounts will update??

Updated all my email passwords on the AT&T server (8-emails) and updated the passwords on Thunderbird and none of them work. Tried Set Up Your EXisting Email Address and all the accounts test correctly, but when I click on the "Done" I get an Error Creating Account Incoming Server Already Exists" and NONE of the accounts will update??

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
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There's no need to add the accounts if they're already set up in TB, but instead of entering the new passwords, remove the old passwords from Saved Passwords in Options, create a secure mail key for each account, then enter the key when TB is restarted and you're prompted to enter a password.

https://support.mozilla.org/en-US/questions/1312886

If you do add accounts on the same server, give each one a distinct Account Name in Account Settings to avoid the 'already exists' error.