HI, please include the -bp

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Here are the crash ids bp-5373001f-58a6-4b50-91f6-ebed50180702 7/2/2018 11:02 AM bp-1734bbbf-773b-4bea-a7ab-8d26c0180702 7/2/2018 10:59 AM bp-80c1acd9-c045-424e-8d17-86dd71180702 7/2/2018 10:58 AM bp-91f71e50-d6e7-46c5-aa48-8205c0180702 7/2/2018 10:50 AM

Restarted Firefox in safe mode, problem occurred after typing 3 characters

Crashing : epclient32.dll

https://www.file.net/process/epclient32.dll.html Is related to a number of programs as well as Malware. Please check above URL for Programs that you may have installed that is causing the issue and please give your self a scan : https://www.malwarebytes.com/

Note that these report are from an older Firefox 49.0.2 version and the crashes happened 02 Jul 2018.

• Firefox 49.0.2 Crash Report [@ epclient32.dll@0x329d8 ]

Aren't there any recent crash reports available from your current Firefox version?

Data Mask by AOL was the culprit. Removed it from the laptop, restarted, ran malwarebytes (nothing found), now Firefox is working as expected. Thank you for the prompt assistance with this matter.