Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

cookie exceptions disappear on restart of FF

  • 3 cavab
  • 2 have this problem
  • 5 views
  • Last reply by cor-el

more options

Each time I set exceptions for cookies, I can see them added to the list, but each time I restart FF (58.0.2 64 bit) the list is cleared (empty)

Each time I set exceptions for cookies, I can see them added to the list, but each time I restart FF (58.0.2 64 bit) the list is cleared (empty)

All Replies (3)

more options

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

more options

Refresh solved that problem, thanks, but now, the "options" window looks quite different than it did and I cannot find "cookie control"

more options

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Site Preferences
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exception for password and other website specific data
  • clearing "Cookies" will remove all selected cookies including cookies with an "Allow" exception you may want to keep