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MSN only showing partial page

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  • Last reply by tfinniii

tfinniii
tfinniii
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Don't know when this started ,but can only see the full page of MY MSN in IE Tab 2 Options. Have windows 7,turned off all add blockers and still only partial page shows,also videos don't load or in IE ,says video format not supported. Works in safe mode ,any clues as to what is causing this (firefox related?).

Don't know when this started ,but can only see the full page of MY MSN in IE Tab 2 Options. Have windows 7,turned off all add blockers and still only partial page shows,also videos don't load or in IE ,says video format not supported. Works in safe mode ,any clues as to what is causing this (firefox related?).

All Replies (2)

cor-el
cor-el
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  • Top 10 Contributor
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The "video format not supported" error message is about the HTML5 media player.

Firefox 42+ has a Tracking Protection feature that is enabled by default in Private Browsing mode. When you are in private browsing mode then Firefox can show a shield icon at the left end of the location/address bar that some content is affected.

You can disable this feature in "Options/Preferences > Privacy" or via the about:privatebrowsing page that get when you open a New Private Window.

  • Options/Preferences > Privacy: "Use Tracking Protection in Private Windows"

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the Cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
tfinniii
tfinniii Question owner
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I can't see any problem with my extensions as I have not added any in this time frame. The rest of the stuff you suggested either did not work or has had no effect! It's probably a firefox update that has caused this problem and will have to use google to overcome yet another problem!

Modified by tfinniii