Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Windows 8.1: Chrome 43.0, IE 11 work, Firefox 38.0.5 doesn't.

  • 1 cavab
  • 2 have this problem
  • 12 views
  • Last reply by philipp

bugggazilla
bugggazilla
more options

"Unable to connect." Other browsers work smoothly. Could there be an incompatibility with the terrible and confusion-riddled Windows 8.1? I tried disabling hardware acceleration. I couldn't update my graphics driver because in Windows 8.1 "Windows Update" excludes everything but essentially Windows, and I don't know how to request an update. I can't add the Firefox troubleshooting info because it is an .xpi file and I don't know how to open .xpi files!

"Unable to connect." Other browsers work smoothly. Could there be an incompatibility with the terrible and confusion-riddled Windows 8.1? I tried disabling hardware acceleration. I couldn't update my graphics driver because in Windows 8.1 "Windows Update" excludes everything but essentially Windows, and I don't know how to request an update. I can't add the Firefox troubleshooting info because it is an .xpi file and I don't know how to open .xpi files!

All Replies (1)

philipp
philipp
  • Moderator
more options

hello, normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new firefox versions. please remove all program rules for firefox from your firewall and let it detect the new version of the browser again.

Fix problems connecting to websites after updating Firefox