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Firefox shows a line of random characters when I load my home page. Doesn't occur with IE or other montors.

  • 4 ردود
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  • آخر ردّ كتبه Richard1111

Richard1111
Richard1111
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I had to replace my hard drive. Downloaded latest FF. Now when I access my home page I get a line of random characters at bottom of page. Doesn't appear to happen when I open home page in IE, nor when my PC is connected to a different monitor. No problem before I had to replace my hard drive. I had a older version of FF installed but same monitor.

Thanks Richard

I had to replace my hard drive. Downloaded latest FF. Now when I access my home page I get a line of random characters at bottom of page. Doesn't appear to happen when I open home page in IE, nor when my PC is connected to a different monitor. No problem before I had to replace my hard drive. I had a older version of FF installed but same monitor. Thanks Richard

All Replies (4)

user669794
user669794
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Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

Richard1111
Richard1111 صاحب السؤال
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Thanks for the response. I have attached screen shot of my home page, and I now find a similar problem with microsoft outlook email page.

Thanks

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Richard1111
Richard1111 صاحب السؤال
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I removed cookies from the email page and the random characters did go away when I refreshed page. Not the case with my home page however. Richard