Sometimes (but not always), when I try to open a pdf document from the US bankruptcy court website, I get a window asking if I want to use Adobe Acrobat. After I click "yes", I get a bland screen.
Issue
Firefox is having problems with certain web sites
Description
Sometimes (but not always), when I try to open a pdf document from the US bankruptcy court website, I get a window asking if I want to use Adobe Acrobat. After I click "yes", I get a bland screen.
URL of affected sites
http://
Troubleshooting information
Firefox Version
3.6.3
Extensions
Name
Version
Enabled
ID
Skype extension for Firefox 2.2.0.70 false Java Console 6.0.01 false Java Console 6.0.02 true
Firefox version
3.6.3
Operating system
Windows 7
User Agent
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3
Plugins installed
- -Office Plugin for Netscape Navigator
- Download and Print Plug-in DLL
- Default Plug-in
- Shockwave Flash 10.0 r45
- Adobe PDF Plug-In For Firefox and Netscape
All Replies (1)
Hi.
Does this only open on that specific site?
In any case, you may want to:
- instruct Firefox to handle PDF files in a specific way by going into Tools > Options > Applications and selecting the option you want for the PDF files
- reinstall Adobe Reader and its Firefox plugin
- install another reader instead of Adobe Reader. I recommend Foxit Reader ( http://www.foxitsoftware.com/pdf/reader/ ), since it's free, VERY light, VERY fast, safe and also has a Firefox plugin (make sure you don't have both Adobe Reader plugin and Foxit Reader plugin enabled/installed at the same time in Firefox)