Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to access Microsoft One Drive without first Refreshing Firefox each time

anastasiaanthony8
anastasiaanthony8
more options

Recent issue, last few days. Unable to access Microsoft One Drive online without first having to Refresh Firefox each time. It is then accessible for a short period of time before the address link again breaks down into an incomplete address that does not open One Drive. I've repeated this process a number of times and each and every time the only means of access to One Drive is by Refreshing Firefox. Access to One Drive is fine on other browsers. I've cleared the cache, and run Firefox in Troubleshoot mode, but the only thing that works, and does so consistently, is to first Refresh Firefox. It will then go to the correct address for One Drive for a short period of time, before again breaking down into an incomplete forwarding address. I prefer using Firefox, but regular access to One Drive, without all these unnecessary steps, is a requirement

Recent issue, last few days. Unable to access Microsoft One Drive online without first having to Refresh Firefox each time. It is then accessible for a short period of time before the address link again breaks down into an incomplete address that does not open One Drive. I've repeated this process a number of times and each and every time the only means of access to One Drive is by Refreshing Firefox. Access to One Drive is fine on other browsers. I've cleared the cache, and run Firefox in Troubleshoot mode, but the only thing that works, and does so consistently, is to first Refresh Firefox. It will then go to the correct address for One Drive for a short period of time, before again breaking down into an incomplete forwarding address. I prefer using Firefox, but regular access to One Drive, without all these unnecessary steps, is a requirement

All Replies (2)

charmaineattard
charmaineattard
more options

I never had this issue before as since I am not the only one then is it not from our side.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

I haven't seen anyone post an explanation of what causes this problem. Here are two things to check:

(1) Possible conflict with Total Cookie Protection

Large sites often use a mix of server addresses to provide their services, and sign-in cookies might fail to transfer between them. This article has tips on overcoming login/authentication problems caused by the Total Cookie Protection feature:

Total Cookie Protection and website breakage FAQ

(2) Possible conflict with Zero Round Trip Resumption feature

It's meant to speed up browsing, but can cause connection issues on some sites, most notably Google and YouTube, but possibly others. You can turn off this feature to see whether that helps. Here's how:

(A) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button accepting the risk.

More info on about:config: Configuration Editor for Firefox. The moderators would like us to remind you that changes made through this back door aren't fully supported and aren't guaranteed to continue working in the future.

(B) In the search box in the page, type or paste security.tls.enable_0rtt_data and pause while the list is filtered

(C) Double-click the preference to switch the value from true to false

After that, try OneDrive again. Any improvement?

  1. 1
  2. 2