Please explain the problem in detail. What happens? Error messages?

Monster does not come up at all--it just runs for an extended period of time and just keeps going and shows a blank page.

Clicking on a link inside of an email shows nothing on the page but this is in the seach: https://mail.google.com/_/scs/mail-static/_/js/k=gmail.main.en.khUFNOKniXg.O/m=pds,pdl,pdit,m_i,pdt,t/am=ccE8IN8PAS4zYFylGYTZn_nLp-HR3G___x9AQgXwDfhv7iPw4wAAAAAAAAAAAAAAAAAAAEALik8/rt=h/d=1/rs=AHGWq9BRCKVeX2cI-804d8av6dOnpSypwA or I can get: If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.(I have never given access for anything before and I have been a member of various email newsletters for years)

Many site issues can be caused by corrupt cookies or cache.

• Clear the Cache and

• Remove Cookies

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Type about:preferences<enter> in the address bar.

• Cookies; Select Privacy. Under History, select

Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.

• Cache; Select Advanced > Network. Across from

Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.,) and then perform these steps:

In Firefox 54 and below:

1. Click the menu button and select Options (Windows) or Preferences (Mac, Linux).
2. Select the Advanced panel and the General tab.
3. Uncheck Use hardware acceleration when available.
4. Close Firefox completely and then restart Firefox to see if the problem persists.

In Firefox 55 and above:

1. Click the menu button and select Options (Windows) or Preferences (Mac, Linux).
2. Select the General panel.
3. Under Performance, uncheck Use recommended performance settings. Additional settings will be displayed.

   

4. Uncheck Use hardware acceleration when available.
5. Close Firefox completely and then restart Firefox to see if the problem persists.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

• Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

• Upgrade your graphics drivers to use hardware acceleration and WebGL

https://support.mozilla.org/kb/Clear+Recent+History#w_how-do-i-remove-a-single-website-from-my-history

Remove History For One Site

Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

I have cleared cache and cookies and restart my computer and zero difference. I appreciate the directions but I do not find a 'refresh' or other things mentioned accept the clearing.

Please provide public link(s) (no password) that we can check out. No Personal Information Please !

Unable to connect I get this message for many sites that I have been accessing for years:

Firefox can’t establish a connection to the server at careerlink.marketing.org.

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer’s network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

The page is white when clicking on a link within an Oprah.com newsletter-this is what is in the search boxhttps://mail.google.com/_/scs/mail-static/_/js/k=gmail.main.en.khUFNOKniXg.O/m=pds,pdl,pdit,m_i,pdt,t/am=ccE8IN8PAS4zYFylGYTZn_nLp-HR3G___x9AQgXwDfhv7iPw4wAAAAAAAAAAAAAAAAAAAEALik8/rt=h/d=1/rs=AHGWq9BRCKVeX2cI-804d8av6dOnpSypwA

I can send some more tomorrow when I receive various search agents from different websites but it is either one of the 2 responses above or (like with monster.com) nothing shows at all and it just continues to search with a blank page.

thank you

I had no problem with your links.

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connections and send their own certificate.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This is a message from another email that I have been a member of for quite some time; my security is not the issue and since this started recently; that would lead me to believe something changed from Firefox.

Your connection is not secure

The owner of email.kimblegroup.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

Learn more…

Report errors like this to help Mozilla identify and block malicious sites

I get the above message for many links.

L

configured their website improperly How to troubleshoot the error code "SEC_ERROR_UNKNOWN_ISSUER" on secure websites

https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER

I am not interested in removing any of my security programs and since this is because Firefox changed something not dozens of websites and links; I am having to go through too much effort to accommodate Firefox.

I had read what you sent so sending what is posted is not useful, I spent time trying to find the solution before posting to this forum.

Finding the cause should bring a solution.

so far, nothing has worked--and of course finding the cause is the goal

Were there any problems using FF v55? Do you want to drop to v55?

Install Older Version Of Firefox {web link} Be sure to read everything here.

If you still want to downgrade, look under; I still want to downgrade. Click the Directory of other versions and languages link. Look for the directory of the version that you want. But, remember that old versions may have security issues.

You should also check out Firefox; Extended Support Release {web link} ESR Notes System Requirements

Do a malware check with several malware scanning programs on the Windows computer.

• https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

• Malwarebytes' Anti-Malware:
  http://www.malwarebytes.org/mbam.php
• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
• SuperAntispyware:
  http://www.superantispyware.com/
• Microsoft Safety Scanner:
  http://www.microsoft.com/security/scanner/en-us/default.aspx
• Windows Defender:
  http://windows.microsoft.com/en-us/windows/using-defender
• Spybot Search & Destroy:
  http://www.safer-networking.org/en/index.html
• Kasperky Free Security Scan:
  http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• Anti-rootkit utility TDSSKiller:
  http://support.kaspersky.com/5350?el=88446

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked