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restoring email in thunderbird has stopped with mai 2024 for aol, gmx, gmail. (linux) 13 replies 0 have this problem Last reply by koffie 1 second ago

koffie koffie 12/21/24, 4:30 AM more options Hello,

restoring email in thunderbird has stopped with mai 2024. How can this fixed?

please ask me for concrete support. Do no send me to the next address.

koffie

Modified January 6, 2025, 6:35:11 AM PST by Wayne Mery

All Replies (13) Mapenzi Mapenzi Top 25 Contributor 12/21/24, 10:31 AM more options What do you understand by "restoring" email? Recover lost email? Recover deleted mail? Download email? Maybe you are looking for somewhat like this https://www.emailadepts.com/ThunderbirdRecovery.htm?

Modified December 21, 2024, 10:35:52 AM PST by Mapenzi

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koffie koffie Question owner 12/24/24, 12:22 AM more options There no support here. I'got this link after protest. Your answer here is just a provocation. Obviously you understand the situation.

Thunderbird was removed in context with a fail installation. This was not obviously.

After that I've installed the program again. The mails I've got back again in this procedere have stopped with last mai. Thunderbird was host of three accounts: The aol account was rebuild completely. The gmx account was rebuild until mai. So its looks not like normal procedere.

I've asked for a solution-without a bill.

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user213815874572776100201782415079883066567 user213815874572776100201782415079883066567 12/24/24, 7:41 AM more options Hi koffie,

I'm sorry that you're having this problem. We are a community of users helping users. Mapenzi's response was not a provocation. We need more information before we can try to solve the problem.

Is Thunderbird working well with your AOL account now?

What do you mean that the gmx account was rebuilt until May? That it shows messages up to May, but not after? What happens when you try to send and receive messages through the gmx account now?

Rick

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koffie koffie Question owner 12/25/24, 12:22 PM more options @Rick

I've checked again.

1.The aol account isn't complete. The mails I've received after new install Thunderbird stop with last mai. From september I've received them again.

2.The GMX account is empty from last mai until new install in december.

3. The thirth account gmail.com has been disappeared completely.

I hope this clears your last question. With restoring account is meant receiving emails after the new install of Thunderbird.

I can send an receive mails now as usual but I didn't get the mails of the indicate periode. These are partly important documents for authorities.

koffie

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user213815874572776100201782415079883066567 user213815874572776100201782415079883066567 12/25/24, 12:53 PM more options Let's summarize.You're having problems with three accounts.

AOL: is working now, but shows no messages received between May and September. GMX: shows no messages received between May and December. Not clear if it is working now. Gmail: no longer exists in Thunderbird. Is that correct?

Were the missing messages in IMAP folders or POP3 folders or local folders or some combination?

Steps to take:

AOL: Can you see the missing messages when you log into aol.com? If not, do you have a back-up? GMX: Is the account working now? Can you see the missing messages when you log into Web mail? If not, do you have a back-up? Gmail: Can you set up your account again and tell us what you see? Would you please also tell us what was going on in May and September and December? When did you re-install Thunderbird? Did you re-install Thunderbird more than once? How did you re-install it? Have you been using Thunderbird since May? Have you been accessing the messages through another e-mail client or over the Web? When did you notice that messages were missing?

Did you re-install Thunderbird because your accounts were not working? Re-installing Thunderbird does not help with send and receive issues.

I understand that you would like a quick solution, but this situation is complex. It takes time to gather information and diagnose the problem.

My guess for now is that Thunderbird is working properly. Your messages were deleted at the server or through another e-mail client or by how you re-installed Thunderbird. You will not find the missing messages unless you have them backed up somewhere. But that's just a guess. Let's hope for a better result.

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koffie koffie Question owner 12/25/24, 2:13 PM more options "AOL: is working now, but shows no messages received between May and September.

GMX: shows no messages received between May and December. Not clear if it is working now. -It is working. I can send and receive emails

Gmail: no longer exists in Thunderbird."

Thats correct. See at GMX.

The mails both from pop3 and imap were stored _______________________________________________

"Would you please also tell us what was going on in May and September and December?" -Nothing else. I'm unsure what you mean.

"When did you re-install Thunderbird?" -last week.

"Did you re-install Thunderbird more than once? How did you re-install it?" -No, one time./ Sudo apt-get...

"Have you been using Thunderbird since May?" -Daily

"Have you been accessing the messages through another e-mail client or over the Web? -No

"When did you notice that messages were missing?"

-Ca. two weeks ago.

"Did you re-install Thunderbird because your accounts were not working? Re-installing Thunderbird does not help with send and receive issues."

-Thunderbird was missing.

"AOL: Can you see the missing messages when you log into aol.com? If not, do you have a back-up?" No/No

"GMX: Is the account working now? Can you see the missing messages when you log into Web mail? If not, do you have a back-up?"

-Account is workin. I dont see missing messages.

"My guess for now is that Thunderbird is working properly. Your messages were deleted at the server or through another e-mail client or by how you re-installed Thunderbird. You will not find the missing messages unless you have them backed up somewhere. But that's just a guess. Let's hope for a better result."

-The missing emails are missing just for short but different periodes of 6 month on aol and 8 month on GMX. Your speculation is not logical and frustrating if you send question which have obviously no meaning.

These mails exsist further. Only the recovering has been stopped for some month for unknown reasons.

koffie

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koffie koffie Question owner 12/28/24, 8:03 AM more options I ask here for support and help since over 16 days. Nothing happens except ignorance. The Thunderbird staff knows excactly whats going on here, what are the reasons and what's to do. Here is nothing complex except your passivity over a long periode. My e-mails has disapeared after new install of your e-mail client. This company is doing absolute nothing the whole time.

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koffie koffie Question owner 12/28/24, 8:05 AM more options Administrator edit - reposting prior content isn't helpful ...

Communication and "support" as provokation.

Modified January 5, 2025, 5:37:03 PM PST by Wayne Mery

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Wayne Mery Wayne Mery Moderator Top 10 Contributor 12/28/24, 4:18 PM more options koffie said

I ask here for support and help since over 16 days. Nothing happens except ignorance. The Thunderbird staff knows excactly whats going on here, what are the reasons and what's to do. Here is nothing complex except your passivity over a long periode. My e-mails has disapeared after new install of your e-mail client. This company is doing absolute nothing the whole time. You first posted here 7 days ago, and the people here are doing their best to assist. Please don't be a jerk to them.

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koffie koffie Question owner 1/2/25, 6:14 AM more options This is no support. From day one: there is absolute no information by Thunderbird. The staff is passiv for over to weeks and will misuse protest to continue.

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koffie koffie Question owner 1/5/25, 4:32 PM more options American support: 100% corrupt

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Wayne Mery Wayne Mery Moderator Top 10 Contributor 1/5/25, 5:45 PM more options > The staff is passiv for over to weeks

The paid staff and volunteers have mostly been on a two week break. If you will be pleasant to them, they are more likely to assist you.

koffie said

American support: 100% corrupt Let's try a different approach please:

1. What is your native language?

2. How have you been accessing your mail between May (when your mail stopped) and December (when you first posted a support request)?

3. Which of the three accounts (aol, gmx, gmail) are currently not working?

4. Which linux distro are you using, and how was Thunderbird installed?

Thanks

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koffie koffie Question owner Today at 6:35 AM more options Let's try a different approach please:

A different approach??? These questions are fake after over two weeks. Generally without substance and known already. What did you done, what will you do, when, concrete?

The forum MozillaZine is refusing access to its help channels by users. Obviously this attack is an agreement between your address and MozillaZine. I've never been in contact there before. Its identical with the provocative situation here.

1. What is your native language?

-not important to the issue 2. How have you been accessing your mail between May (when your mail stopped) and December (when you first posted a support request)? -again:thunderbird

3. Which of the three accounts (aol, gmx, gmail) are currently not working? -again: all

4. Which linux distro are you using, and how was Thunderbird installed? Ubuntu Oracle. How installed? -it was part of the first Ubuntu / reinstalled now by packagemanager .deb

koffie

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