Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I want to view a .kmz file and installed the Google Earth plugin but it doesn't work

more options

I understand that Google Earth will display .kmz files. When I went to Google to get the program, there was an option for just getting the plugin. I installed it and it shows to be active in Firefox. When I try to open the .kmz file on my hard drive, Windows 7 asks me what program to use to open it - Firefox is not listed as one of them. Therefore, I browsed for Firefox and Windows then listed it. Now when I double click on the .kmz file, Firefox opens a tab but the screen is blank. Is there something I haven't done to link the Google Earth plugin to .kmz files?

I understand that Google Earth will display .kmz files. When I went to Google to get the program, there was an option for just getting the plugin. I installed it and it shows to be active in Firefox. When I try to open the .kmz file on my hard drive, Windows 7 asks me what program to use to open it - Firefox is not listed as one of them. Therefore, I browsed for Firefox and Windows then listed it. Now when I double click on the .kmz file, Firefox opens a tab but the screen is blank. Is there something I haven't done to link the Google Earth plugin to .kmz files?

All Replies (1)

more options

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.