Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes frequently, especially when I click any link or button which downloads something

  • 4 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur ideato

PramodKarandikar
PramodKarandikar
more options

Hi,

I am using Firefox 21.0 on Windows 7. I have been facing a problem with Firefox that, whenever I click any link or a button which downloads something, my Firefox crashes. I have been experiencing this issue since version 19 or 20. With version 21, it also crashes without any reason. Please assist.

Thanks, Pramod.

Hi, I am using Firefox 21.0 on Windows 7. I have been facing a problem with Firefox that, whenever I click any link or a button which downloads something, my Firefox crashes. I have been experiencing this issue since version 19 or 20. With version 21, it also crashes without any reason. Please assist. Thanks, Pramod.

All Replies (4)

ideato
ideato
more options

Hello PramodKarandikar, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

PramodKarandikar
PramodKarandikar Vraag-eienaar
more options

Here're the crash ids submitted on 11-06-2013

bp-1bcec34b-425f-4245-b295-423992130611 bp-c0280b52-bf09-4e3c-ab15-1c9952130611 bp-e259d120-adae-4b79-8595-9f6fd2130611

Thanks, Pramod.

PramodKarandikar
PramodKarandikar Vraag-eienaar
more options

2 more: bp-007dd41b-d5ff-4e4d-a84e-ba0af2130605 579010eb-355c-4b86-b40d-ccb286662d72

ideato
ideato
more options

Hello, try to update your driver and check it again

Intel® HD graphics Driver for Windows 7* and Windows 8* 32-bit

Intel® HD graphics Driver for Windows 7* and Windows 8* 64-bit

if you update the drivers and you have the issue again then try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!

Thank you.

Gewysig op deur ideato