after update to version 59.0.2 all bookmarks are suddenly gone and cannot be restored
Also all history is also gone.
I tried restoring bookmarks from the automatic Firefox backups but Firefox says it cannot handle the safety copy. Then I tried to convert one backup to html, it looks OK in Firefox, but restoring bookmarks from the html file does not work either. Any ideas what to do nest - has it really to be this difficult??
All Replies (3)
Hi, sorry that happened. Support Volunteers can not do anything for you but you can : To submit suggestions for new or changed features, may I suggest: Feedback: https://qsurvey.mozilla.com/s3/FirefoxInput/
If there is no folder on your Desktop called OldFirefoxProfile then Ya they are gone, but if you can see them you can start them again.
In future :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Please let us know if this solved your issue or if need further assistance.
Can also do this : If you have a bug, file a bug report. https://bugzilla.mozilla.org/ Bug Writing Guidelines : https://developer.mozilla.org/en-US/docs/Mozilla/QA/Bug_writing_guidelines
Sorry to hear that. Just in case a file is locked, it might help to shut down Windows and start it up again.
Have you seen the error mentioned in this article: Fix "The bookmarks and history system will not be functional" error message. The steps suggested there might be necessary if bookmarking is broken.