Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can't access my emails - says 'do you want new account' and won't let me use existing

  • 1 antwoord
  • 1 het hierdie probleem
  • 12 views
  • Laaste antwoord deur Matt

jomole
jomole
more options

When I try to access Thunderbird I get a box saying 'would you like a new email address'. There is an option to skip this and use existing email, but when I use this I get another box saying 'mail account set up' to get a new account. When I fill in the set up questions it says 'Thunderbird failed to find the settings for your email account'. I want to use my gmail account in future, and want to access my address book in Thunderbird but I can't get any further with it.

When I try to access Thunderbird I get a box saying 'would you like a new email address'. There is an option to skip this and use existing email, but when I use this I get another box saying 'mail account set up' to get a new account. When I fill in the set up questions it says 'Thunderbird failed to find the settings for your email account'. I want to use my gmail account in future, and want to access my address book in Thunderbird but I can't get any further with it.

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

looks to me like your anti virus or other security software is blocking thunderbird from accessing the internet. Thunderbird can find the setting for gmail. they are located here https://autoconfig.thunderbird.net/v1.1/gmail.com

As you are being advised that Thunderbird can not find them, it clearly is being blocked from reaching out to get them. The firewall component of Norton's in particular is very good at blocking Thunderbird from reaching out to the internet.