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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

ReCaptcha does not display

CelesteOnTheRocks
CelesteOnTheRocks
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I have noticed that for the past couple of days the ReCaptcha forms do not display on any website that I attempt to view using Firefox. For example, www.confused.com uses the ReCaptcha form, but it only displays in IE or Chrome.

Any ideas why Firefox is the only browser not to display ReCaptcha?

I have noticed that for the past couple of days the ReCaptcha forms do not display on any website that I attempt to view using Firefox. For example, www.confused.com uses the ReCaptcha form, but it only displays in IE or Chrome. Any ideas why Firefox is the only browser not to display ReCaptcha?

All Replies (2)

Scribe
Scribe
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Hi, Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you!

CelesteOnTheRocks
CelesteOnTheRocks Vraag-eienaar
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Thank you Scribe for your informative and helpful answer.

I was able to identify the issue; it was the Adblock Plus extension that was blocking the ReCaptcha on websites and even social media icons! All sorted now as I disabled the extension.

Thanks again for your help!