Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

when will we get a revised 38.5.0 that allows viewing messages?

  • 2 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur erniecall

erniecall
erniecall
more options

When I update to 38.5.0 Thunderbird quits working. When I go back to 38.4.0 it works again. Specifically, messages are apparently received in 38.5.0 since numbers appear next to the mail folders, but I can't select any folder. Consequently I can't view any message in the folders or tell anything about the message. The menu buttons don't work, and the Help menu button is missing in 38.5.0. In short, I'm still using 38.4.0 with automatic update turned off, and being urged by a popup to upgrade.

When I update to 38.5.0 Thunderbird quits working. When I go back to 38.4.0 it works again. Specifically, messages are apparently received in 38.5.0 since numbers appear next to the mail folders, but I can't select any folder. Consequently I can't view any message in the folders or tell anything about the message. The menu buttons don't work, and the Help menu button is missing in 38.5.0. In short, I'm still using 38.4.0 with automatic update turned off, and being urged by a popup to upgrade.

Gekose oplossing

I did restart in safe mode. I didn't have Lightning add-on, but, while I was there checking, I disabled all my add-ons and then updated to 38.5.0. It worked.

All my add-ons were still there, but they were disabled. So, just to see if any one of them was causing trouble, I enabled one and restarted. Thunderbird was still working. Then I enabled another and restarted, and so on until I had re-enabled all of them. 

So far, so good. I'm using 38.5.0 with all my add-ons enabled.

Thanks, Christ1.

Lees dié antwoord in konteks 👍 0

All Replies (2)

christ1
christ1
  • Top 25 Contributor
more options

Start Thunderbird in safe mode: https://support.mozilla.org/en-US/kb/safe-mode

Then

  • go to Tools (Alt-T) - Add-ons
  • remove the Lightning add-on
  • restart Thunderbird
  • if you need the Lightning add-on, add it back at Tools - Add-ons
erniecall
erniecall Vraag-eienaar
more options

Gekose oplossing

I did restart in safe mode. I didn't have Lightning add-on, but, while I was there checking, I disabled all my add-ons and then updated to 38.5.0. It worked.

All my add-ons were still there, but they were disabled. So, just to see if any one of them was causing trouble, I enabled one and restarted. Thunderbird was still working. Then I enabled another and restarted, and so on until I had re-enabled all of them. 

So far, so good. I'm using 38.5.0 with all my add-ons enabled.

Thanks, Christ1.